Inside Sales Industrial Waste Representative

Job Description

Job Description

8 : 00AM-5 : 00PM M-F

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple : to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Inside Sales Rep for Industrial Waste serves as inside sales support for the Industrial Waste Specialists within the Region and have responsibility for receiving and processing calls from industrial waste prospects and customers. This position will assist in developing and maintaining relationships with industrial clients focusing on customer satisfaction, quality of revenue and selling within customer base. Support Industrial Waste Specialists in selling special waste disposal and collection services to industrial accounts, transporters, consultants, and emergency response companies.

Responsibilities of Position :

• Support Industrial Waste Specialists in selling special waste disposal and collection services to industrial accounts, transporters, consultants, and emergency response companies.
• Provide consultative services to both new and existing customers in the areas of special waste disposal services, profiling waste streams accurately and completely, handling recertifications / approvals while securing necessary analytical.
• Develop and maintain business relationships with customers through periodic personal follow up, proactive customer service, prompt attention and resolution to concerns or issues and timely contract updates.
• Conducts post-sale administrative work to ensure product / service implementation is successful (scheduling, providing labels, letters of destruction, manifesting, coordination of security witness loads, notification to scale house of incoming loads, etc.).
• Help facilitate and resolve any manifesting related issues (print or pre-print manifests for large jobs, order when needed) and resolve issues (i.e. wrong, no manifest, copies).
• Work with Industrial Waste Sales Specialist with handling special billing requests, P.O.'s, billing issues, etc.
• Assist with administrative duties (data entry and processing of paperwork, account set up and completing service orders, providing delivery instructions, mailing campaigns, etc.)
• Process paperwork, complete credit applications, process credit payments, complete short orders, etc.
• Provide market intelligence (competition, pricing, segment recommendations)
• Aid Industrial Waste Specialists with reporting (weekly, month end and tonnage).
• Develop and maintain a thorough knowledge of Rumpke's available services, lines of business, pricing, etc.
• Compile lists of prospective customers for use as sales leads through local publications, business and telephone directories, consulting business associates, observations in the territory area, industry ads, trade shows, Internet leads, Web sites, and other sources.
• Execute the sales and overall goals of the respective Region as directed by management.
• Assist with mailing campaigns, when applicable, for budgeted sales campaigns - direct mail that are agreed to be beneficial to your target market prospects / customers.
• Other duties as assigned.

Skills & Abilities Needed for Position :

Physical Requirements in a Regular workday :

Additional Working Conditions / Aspects :

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and / or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.