Branch Outreach Specialist - FT (Bilingual English/Spanish preferred)

SUMMARY : Under direction, establishes and maintains relationships with those in the community to promote awareness of the Library while presenting programs for children, teens and adults.

ESSENTIAL FUNCTIONS :

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Develops relationships with businesses, schools, community organizations and government agencies to identify and partner in programs of mutual interest.
• Identifies needs and develops programming plans to serve non-traditional or underserved populations.
• Develop, plan, schedule, and deliver offsite programs and events for all ages.
• Maintain a presence in the service area by serving on community advisory boards, attend neighborhood council and neighborhood improvement district meetings.
• Designs publications, print and electronic, which promote library services and resources.
• Schedules and ensures library presence at outreach events to include setup and breakdown.
• Coordinates community outreach events; gives presentations before organizations and groups as needed; attends offsite events on behalf of the library;

and facilitate offsite library card registration events.

• Maintain knowledge of current trends to correlate programming with community needs.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Enters and maintains data; prepares, submits, and / or summarizes various routine and non-routine reports.
• Maintains accurate records and files related to work performed.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Drives a motor vehicle to attend outreach events, meetings, and visit various work sites.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience :

• Bachelor’s Degree or four (4) years of experience in marketing, communications, education or a closely related field; AND
• Two (2) years of program support experience; OR an equivalent combination of education, training and experience as determined by Human Resources.

Additional Eligibility Requirements :

Must be willing to work various shifts depending upon the needs of the Library, including evenings, weekends and holidays.

Required Certificates, Licenses, and Registrations :

Valid Florida driver’s license.

Required Knowledge and Skills :

Required Knowledge :

• Principles, practices, materials, and techniques of community outreach.
• Knowledge of current trends in library services to children and adults of varied backgrounds.
• Performing program and event management.
• Excellent written and verbal communication skills.
• Techniques of making effective oral presentations to large and small groups.
• Organizing own work, setting priorities, and meeting critical deadlines.
• Hardware and software used in the desktop publishing process.
• Techniques and procedures for event management.
• Library District terminology and functions.
• Correct business English, including spelling, grammar, and punctuation.
• Principles and techniques for preparing effective written informational or educational materials.
• Techniques for dealing with a variety of individuals, in person, virtually, and over the telephone.
• Standard office practices and procedures, including filing and the operation of standard office equipment.

Required Skills :

• Performing community outreach efforts.
• Developing, designing, and implementing offsite programs and events.
• Speaking effectively and making presentations before large and small groups of individuals.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Project management and performing multiple tasks concurrently.
• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Compiles statistical information on area of service.
• Familiarity and skilled-in social media platforms.

SUPERVISION RECEIVED AND EXERCISED :

Under Direction - Assignments and objectives are presented to incumbents at this level and established work processes are to be followed.

Incumbents have some flexibility in the selection of work methods, the timing of work processes, and the methods of completing tasks.

Supervision is periodic and is usually initiated by employee and / or when important problems, significant changes from past procedures, and policy implications are involved.

PHYSICAL / MENTAL REQUIREMENTS :

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting or at events in the community; use standard office equipment and stamina to sit for extended periods of time;

strength to lift and carry up to 20 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT :

Work is performed in the community, remotely, and in the library setting. Reliable transportation for traveling to other work locations in the community, and transporting materials and equipment related to programming and outreach services is required.