Showroom Manager

About us :

Founded by Jordan Cullen in 2018, Cullen Jewellery is a responsible fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We're committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position :

We're excited to announce the opening of our new US showroom in LA, and we want you to lead the team! As Showroom Manager, you'll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You'll be leading and developing a team of Client Advisors while being a dedicated advocate for our brand. Actively participating in consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company.

To set you up for success, we'll provide a comprehensive training and onboarding plan, including time at our Melbourne HQ and flagship showroom. During your stay, you'll meet the team and receive the support, education, and guidance you need. You'll spend some time in Australia before returning to lead the launch of our beautiful new showroom!

Our showroom will be ready to open by late 2025, so we are seeking applications for this role with a commencement date to be discussed during the recruitment process.

Key Responsibilities include :

• Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
• Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;
• Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
• Promotion and advocacy for Cullen Jewellery's commitment to ethical practices, community initiatives, and company values;
• Facilitating rostering, workforce planning and the development of team members;

What are we seeking?

What we offer :

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of LA, we offer all our team members with a range of benefits including :

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!

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