Advocacy Coordinator

Job Description

Job Description

Salary : 48,000 / annual

PROJECT WOMAN

POSITION DESCRIPTION

JOB TITLE : Advocacy Services Coordinator

FLSA STATUS : Exempt

LOCATION : Administrative Offices

EXPECTATIONS OF ALL EMPLOYEES

Supports Project Woman’s mission and values by exhibiting the following behaviors : confidentiality and respect for all survivors, Trauma-Informed Responses and Approaches, service excellence and job competence, collaboration and team player, and commitment to our community.

POSITION SUMMARY

Under the direct supervision of the Programs Director; manages and coordinates the Advocacy and Survivor Assistance Program.

May be a member of the Project Woman leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates all aspects of Advocacy and Survivor Assistance Program.
• Provides direct supervision of all staff associated with Advocacy and Survivor Assistance Program.
• Develops and implements comprehensive collaboration with law enforcement agencies, criminal justice programs, hospitals, and Project Woman.
• Provides direct advocacy services as needed to ensure access by survivors to all necessary supports.
• Participates on the Interdisciplinary Team (IDT) and other internal agency committees as assigned.
• Trains Project Woman staff, staff of social service agencies and other stakeholders and partners related to rights, resources, and advocacy for victims of crime, particularly domestic;

intimate partner violence, stalking, sexual assault, and human trafficking as assigned.

• Collects and maintains documentation and data in accordance with agency policy and procedure, government regulations, funding requirements, and in keeping with Violence Against Women Act and best practices.
• Maintains monthly Program statistics; manages database as necessary to ensure accurate data tracking. Maintains outcome measurement for the Program;

provides all necessary Program reporting per agency and funding requirements.

• Assists the agency in meeting its PQI, evaluation, and reporting requirements. This includes participating in the collection, interpretation, and application of data, contributing to the development of outcomes and indicators, and setting targets, as well as using program and client outcome data to improve service delivery.
• Participates in rotation of Crisis Response to hospital and law enforcement as necessary; Provides back-up to on-call advocates to ensure adequate coverage and Crisis Response needs are met.
• Participate in local Coordinated Community Response teams as assigned. Assists in developing and maintaining local CCRs and SARTs in regional service area.
• Networks with state and national coalitions as assigned; representing Project Woman on assigned committees and caucuses.
• Meets criteria for provision of Community Psychiatric Support Treatment under Ohio Revised Code for Ohio Mental Health and Addiction Services (OHMAS) and in keeping with the Council on Accreditation.
• Performs other duties as needed, requested, or as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

• General knowledge of domestic abuse, sexual abuse, social services, community organizations, and health services.
• Ability to establish and maintain professional boundaries in working with clients.
• Ability to remain calm in crisis situations.
• Excellent interpersonal and communication skills.
• Caring, honest, and cooperative nature.
• Supportive, sensitive, and empathetic personality.
• Strong problem-solving skills.
• Ability to be flexible.
• Ability to provide responsive services to a diverse population of program participants.
• Ability to maintain a positive attitude.
• Ability to work collaboratively and independently.
• Ability to respect confidentiality of information learned through providing services; Consistently represent the mission and philosophy of the agency; and
• Maintain effective and cooperative relationships with community partners, participants, other employees, and volunteers.

COMPETENCIES :

• Respectfulness & Relationship Building : Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
• Commitment to Quality Service : Builds and maintains client / community satisfaction with the services offered.
• Team Focused & Collaborative : Promotes cooperation and commitment within a team to achieve goals and objectives.
• Self-Accountability & Work Standards : Sets high standards of performance for self and assumes responsibility and accountability for successfully completing assignments or tasks.
• Stress tolerance & Unflappability : Maintains composure in highly stressful or adverse situations.
• Professionalism and Personal Boundaries : Conducts self within appropriate and expected professional boundaries and policies.
• Conflict Management : Helps others to effectively resolve complex or sensitive disagreements or conflicts.
• Valuing Diversity : Helps to create an environment that embraces and appreciates diversity.
• Confidentiality, Integrity, Ethics and Trust : Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.

QUALIFICATIONS

Bachelor’s degree required; Master’s degree preferred. Registered Advocate in Senior Standing certification preferred. Prior experience working with domestic, intimate partner, and sexual violence survivor services.

Demonstrated program leadership. Excellent written and oral communication skills, strong organization, and problem-solving abilities.

Other Qualifications :

• Excellent oral and written communications skills
• Detail oriented and works with a high degree of accuracy
• Strong organizational abilities and team participation skills
• Ability to multitask and meet changing deadlines
• Must be self-directed and able to complete projects with limited supervision
• Maintains staff and Survivor confidentiality
• Demonstrated ability to problem solve and be proactive; and to prioritize and handle a variety of projects simultaneously
• Has the ability to work with a diverse population and provide culturally competent advocacy for same.
• Stay informed of community resources and coordinated community responses.
• Maintain a level of comfort and ability around basic technology (email, databases, etc) as well as future systems as our technology needs progress and implement within scope of duties

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is generally performed in a standard office environment and is moderately active.

Work may include sitting and standing for long periods of time. Work in this environment will result in regularly assisting people in acute distress or crisis.

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone;

use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands

• While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents;
• analyze and solve non-routine and complex inter-personal issues on behalf of survivors; observe and interpret situations;
• learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions;

and interact with community partners, staff, vendors, survivors, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

Employees must be able to control their emotions and remain calm. This is a high stress occupation and self-care is essential as is the ability to handle stress in a positive manner.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Work is moderately active and can include sitting and standing for long periods of time. Travel within local community required.

Travel in and out of state for trainings, conferences, and seminars is possible. May require lifting up to 50 pounds.

JOB RELATIONSHIPS

Supervises : Advocates

Supervised by : Programs Director

Project Woman provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics.

In addition to federal law requirements, Project Woman complies with applicable state and local laws governing nondiscrimination in employment in every location in which the agency has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.