Backstage Experience Coordinator | The Fillmore Detroit

THE JOB

Live Nation is seeking a Backstage Experience Coordinator for the INSERT VENUE NAME . The

position will directly report to the venue General Manger. The Backstage Experience Coordinator

BEC) will be responsible for administering various Live Nation and venue designed programs to

support local production & touring personnel. The Backstage Experience Coordinator will

maintain back of house expectations & backstage division-wide goals while ensuring that our

Artist Commitment is met or exceeded. This role will act as a hospitality-focused position

ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly

position. Scheduled hours will vary depending on business needs and may be scheduled up to 40

hours per week or more during peak season.

WHAT THIS ROLE WILL DO

In partnership with the venue Production Manager, the Backstage Experience Coordinator is

responsible for administering various Live Nation and venue designed programs to

support local production & touring personnel.

The Backstage Experience Coordinator will maintain back of house hospitality

expectations & backstage division-wide goals.

The Backstage Experience Coordinator will meet & greet the tours upon arrival to the

venue and be available to assign dressing rooms and is the point of contact for all

hospitality needs.

Where possible - wash, dry and fold all tour laundry as well as hand and bath towels. The

Backstage Experience Coordinator will check dressing rooms periodically through the day

to tidy up and collect any towels to be washed.

Partner with local backstage catering to ensure the Artists rider requirements are met

and the culinary experience exceeds the artist’s and touring personnel’s expectations.

Show CARE by participating in the venue’s sustainability program which could include

implementing programs that conserve resources / prevent waste such as sorting waste

and collecting recycling and educating the bands about our efforts.

• Will be the backstage brand ambassador and the face of the service culture program.
• Responsible for completing the Post Event Service Recap and analyze other venue service

reports to create action plans for service improvements in partnership with the Artist

Services team & Venue PM.

Research best practices and collaborate with the Artist Services team & Venue PM to

develop venue opportunities to increase engagement, increase Artist / Crew satisfaction.

• Work with Production Managers & Catering Teams to help facilitate advances.
• Pre and post show walk through with checklist to make ready all backstage Artist &

Touring crew areas and notate any damage to be repairs.

• Oversee all dressing room and bus stock, including after-show meal coordination.
• In coordination with the General and Production Managers, co-manage any applicable

backstage program budget and process vendor invoices.

Will act as the lead in maintaining metrics and sharing information with the Artist

Services Team, tracking historic data on Tours & details regarding Artist choices / favorites

and manage the backstage tour personnel survey and competition rate for your venue.

Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to

create memorable, hospitality-minded moments at every show, including but not limited

to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING

Must be able to maintain composure around high profile artists / guests and work in an

often hectic and loud environment.

• Must have strong organizational, time management and multi-tasking skills.
• Proficient computer skills required including the ability to use the Microsoft Office Suite

Word, Excel, Outlook, PowerPoint).

• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative

solutions.

• 1 years' plus of backstage / production / hospitality experience.
• 2-3 years’ plus of work experience in a comparable role.
• 1-2 years’ plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and

carrying equipment.

• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human

Resources, or something comparable preferred.

• Public speaking or meeting facilitation skills is a plus
30+ days ago