THE JOB
Live Nation is seeking a Backstage Experience Coordinator for the INSERT VENUE NAME . The
position will directly report to the venue General Manger. The Backstage Experience Coordinator
BEC) will be responsible for administering various Live Nation and venue designed programs to
support local production & touring personnel. The Backstage Experience Coordinator will
maintain back of house expectations & backstage division-wide goals while ensuring that our
Artist Commitment is met or exceeded. This role will act as a hospitality-focused position
ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly
position. Scheduled hours will vary depending on business needs and may be scheduled up to 40
hours per week or more during peak season.
WHAT THIS ROLE WILL DO
In partnership with the venue Production Manager, the Backstage Experience Coordinator is
responsible for administering various Live Nation and venue designed programs to
support local production & touring personnel.
The Backstage Experience Coordinator will maintain back of house hospitality
expectations & backstage division-wide goals.
The Backstage Experience Coordinator will meet & greet the tours upon arrival to the
venue and be available to assign dressing rooms and is the point of contact for all
hospitality needs.
Where possible - wash, dry and fold all tour laundry as well as hand and bath towels. The
Backstage Experience Coordinator will check dressing rooms periodically through the day
to tidy up and collect any towels to be washed.
Partner with local backstage catering to ensure the Artists rider requirements are met
and the culinary experience exceeds the artist’s and touring personnel’s expectations.
Show CARE by participating in the venue’s sustainability program which could include
implementing programs that conserve resources / prevent waste such as sorting waste
and collecting recycling and educating the bands about our efforts.
- Will be the backstage brand ambassador and the face of the service culture program.
- Responsible for completing the Post Event Service Recap and analyze other venue service
reports to create action plans for service improvements in partnership with the Artist
Services team & Venue PM.
Research best practices and collaborate with the Artist Services team & Venue PM to
develop venue opportunities to increase engagement, increase Artist / Crew satisfaction.
- Work with Production Managers & Catering Teams to help facilitate advances.
- Pre and post show walk through with checklist to make ready all backstage Artist &
Touring crew areas and notate any damage to be repairs.
- Oversee all dressing room and bus stock, including after-show meal coordination.
- In coordination with the General and Production Managers, co-manage any applicable
backstage program budget and process vendor invoices.
Will act as the lead in maintaining metrics and sharing information with the Artist
Services Team, tracking historic data on Tours & details regarding Artist choices / favorites
and manage the backstage tour personnel survey and competition rate for your venue.
Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to
create memorable, hospitality-minded moments at every show, including but not limited
to birthdays and special celebrations.
WHAT THIS PERSON WILL BRING
Must be able to maintain composure around high profile artists / guests and work in an
often hectic and loud environment.
- Must have strong organizational, time management and multi-tasking skills.
- Proficient computer skills required including the ability to use the Microsoft Office Suite
Word, Excel, Outlook, PowerPoint).
- Possess a positive outlook, strong communication skills and the ability to engage others.
- Must possess strong problem-solving skills and demonstrated experience finding creative
solutions.
- 1 years' plus of backstage / production / hospitality experience.
- 2-3 years’ plus of work experience in a comparable role.
- 1-2 years’ plus of leadership experience.
- Has a natural interest in helping others and a heart for service.
- Position requires constant physical activity such as walking, climbing stairs, lifting and
carrying equipment.
- Must be able to lift 30 lbs. using proper lifting techniques.
- Bachelor's degree in Hospitality, Communications, Marketing, Business, Human
Resources, or something comparable preferred.
- Public speaking or meeting facilitation skills is a plus