Billing and Collections Representative

Job Description

Job Description

Company Summary

SpectrumVoIP is a privately-owned company founded in 2007, now grown to be the largest Texas-based Cloud Hosted VoIP Provider in the US.

We deliver state-of-the-art cloud-hosted phone service utilizing the finest feature-rich platform available in the US. We are uniquely differentiated from competitors in the marketplace in that we offer Unlimited Features to our customers at a simple flat-rate price.

Our solution is constantly advancing with the changing environment.

Join a growing company with a fast-paced and engaging work environment that encourages team members to reach their full potential.

We promote a culture of excellence that celebrates diversity, innovative thinking, and dedication to consistently exceeding client expectations.

Position Summary

The primary role of this position will be to assist in our billing department with invoicing and interacting with customers.

This position is located in our Plano, TX office located in Legacy West.

Essential Job Functions

• Receive and enter incoming customer payments
• Communication with customers regarding billing issues and queries via phone and email
• Update and maintain billing records and documentation
• Interact with customers to respond to specific requirements
• Perform assigned administration related duties and responsibilities
• Maintain invoice records and support documents
• Collaborate with other departments to cater to customer needs
• Evaluate, analyze and verify dates of service and billed amounts

Skills, Knowledge and Abilities

• Proficiency with Microsoft Office applications such as Word, Excel, etc. Experience with Salesforce is a plus.
• Solid time management and organizational skills.
• Mature judgment and the ability to work independently and efficiently.
• Strong communication skills.
• Ability to manage multiple tasks and projects.
• Ability to be a team player and have a comfort level working within a fast-paced team environment.
• Must exhibit professionalism and a positive attitude and enjoy working with clients and various teams internally.

Benefits and Amenities

• Health & welfare benefits (Health, Vision, Dental) eligible after 30 days
• Additional ancillary benefit plans
• Employee Assistance Program
• Paid Training / Expansive Learning Management System (LMS)
• Paid Holidays
• Paid Sick Leave
• Paid Parental Leave
• Referral Program
• Flexible PTO plan
• 401K options & matching
• Opportunities that accompany a high growth organization

Job Requirements

• Bachelor’s degree or degree from an accredited college / university or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
• 2+ years’ experience of billing / accounts receivable preferred
• Must be dependable and able to work a Monday through Friday 8am-5pm work schedule, with some flexibility when needed.

Salary

• $45,000 - $55,000 / year
4 days ago