DSHS FTAA DIT Journey-Level System Administrator

DSHS FTAA DIT Journey-Level System Administrator

Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is seeking a Journey IT Systems Administrator to deliver reliable, professional IT services that support the mission of transforming lives across Washington State.

This position is within the Division of Information Technology (DIT) and provides Systems Administration and Customer Support for field services in FTAA. It fulfills the needs of both FTAA and the Home and Community Living Administration (HCLA), and reports directly to the Regional IT Manager within DIT.

The duty station is the Moses Lake HCLA office, and this is an onsite role. The position also provides support for our Wenatchee and Omak offices. Applicants must live or relocate to within commuting distance of Moses Lake.

As a Journey IT Systems Administrator, you will provide technical services, tier-two application support, LAN management and security, mobile device management, cloud and print services support, and professional customer training. You will support a wide range of professionals—Case Managers, Social Workers, Nurses, Psychologists, Attorneys, Administrative and Customer Support Staff, and Executive Management—ensuring they can deliver critical services to Washington residents.

Some Of What You'll Do

• Design, build, and maintain physical and virtual servers, LAN / WAN components, and backup / restore routines.
• Monitor and secure network infrastructure, including servers, switches, mobile devices, and conferencing equipment.
• Deploy and manage workstations and mobile devices using Microsoft Configuration Manager, Intune, and PowerShell automation.
• Support and troubleshoot hardware, software, applications, printing, SharePoint, Teams, and cloud services.
• Configure and administer Cisco switches, IP assignments, LAN documentation, and disaster recovery processes.
• Provide onsite and remote technical support, delivering timely solutions to diverse staff across multiple offices.
• Train and mentor staff and customers, building technical knowledge and confidence with new tools and systems.
• Advise leadership on IT infrastructure improvements, performance metrics, and hardware upgrade needs.

What We Are Looking For

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Preferred Knowledge, Skills, And Abilities

To be considered for this opportunity please include the following :

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity / expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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