Customer Service Representative

Furniture Care Protection
Oklahoma City, OK, US
Full-time

Job Description

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities :

  • Handle customer inquiries and complaints on inbound and outbound calls
  • Provide information about the services and guidelines
  • Troubleshoot and resolve service issues and concerns
  • Document and update claim records based on interactions
  • Develop and maintain a knowledge base of the services and guidelines

Qualifications :

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients and customers
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Excellent attendance is a must
  • Ability to work overtime as needed is a plus
  • 30+ days ago
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