A company is looking for a Director of Customer Experience to oversee and optimize customer support operations.Key ResponsibilitiesLead the support team to deliver exceptional service for collectors and sellersEstablish KPIs and develop short-term and long-term support strategiesCollaborate with product and engineering teams to create scalable solutionsRequired Qualifications15+ years of experience in Customer Experience7+ years in a leadership role managing global teamsBachelor's degree in business administration, management, or a related fieldStrong understanding of contact center operations and customer service strategiesProficiency in customer service software, preferably Zendesk
Associate Director of Learning Technology & Experience
One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retain. The Associate Director of Learning Technology & Experience gathers insights and feedback from users, identifies challenges, and communicates what enhancements are needed to improve our l...
Head of Customer Experience
A company is looking for a Head of Customer and Program Experience to oversee customer satisfaction and growth initiatives. ...
Associate Director of Learning Technology & Experience
The Associate Director of Learning Technology & Experience plays a strategic role in improving the learning experience at Kyndryl by partnering with the HR Technology and Talent Technology teams. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking t...
Director of Customer Support
A company is looking for a Director of Customer Support to lead their Customer Support team and enhance service delivery. ...
Associate Director of Learning Technology & Experience
The Associate Director of Learning Technology & Experience plays a strategic role in improving the learning experience at Kyndryl by partnering with the HR Technology and Talent Technology teams. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banki...
Director of Website Experience
Key ResponsibilitiesOwn and manage the company's website, ensuring it effectively communicates the brand story and guides usersDevelop and execute SEO strategies to increase traffic and user acquisition through organic searchDrive conversion rate improvements through A/B testing and collaboration wi...
Associate Director of Learning Technology & Experience
The Associate Director of Learning Technology & Experience plays a strategic role in improving the learning experience at Kyndryl by partnering with the HR Technology and Talent Technology teams. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banki...
Associate Director of Learning Technology & Experience
The Associate Director of Learning Technology & Experience plays a strategic role in improving the learning experience at Kyndryl by partnering with the HR Technology and Talent Technology teams. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banki...
Director of Customer Service
The Director of Customer Service is responsible for leading and managing the customer service department to ensure exceptional service delivery and customer satisfaction. Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role. Job Title: Director ...
Customer Experience Director
Build a direct and meaningful Voice of Customer (VOC) program that listens across multiple channels and allows us to drive continuous improvement of the customer journey across all areas including in product. As an ideal candidate for this role of Customer Experience Director, you should have;. If s...