Job Description :
Trigyn's Direct Government Client has openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY.
PLEASE NOTE :
- Candidates will need to be available to work shift schedules as below :
- Shifts are as follows : 6 am - 2 pm, 6 : 30 am - 2 : 30 pm, 7 am - 3 pm, 7 : 30 am - 3 : 30 pm, 8 am 4 pm, 8 : 30 am - 4 : 30 pm, 9 am - 5 pm, 10 am 6 pm, 12 pm 8 pm, 1 pm 9 pm, 2 pm -10 pm and 4 pm 12 am.
- Must be able to work holidays, weekends, overtime and emergencies.
JOB DESCRIPTION :
Selected candidate will provide information to customers, conduct research and perform clerical support.
The responsibilities will include, but not be limited to the following :
- Answer heavy volume of incoming calls.
- Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
- Utilize computer databases and information technology systems; research data needed to respond to inquiries.
- Maintain tracking system used to record and monitor inquiries and resolutions.
- Receive complaints from Residents and prepare work tickets regarding maintenance problems.
- Schedule and confirm repair appointments with residents.
- Record and log repair appointments into computer system.
- Perform clerical tasks and computer support as required.
QUALIFICATION REQUIREMENTS :
- 2 - 4 years of experience.
- Minimum Education - HS Diploma or GED from an accredited institution. All foreign education at any level must be certified by the US, Department of Education.
- Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.
- Data entry experience and a minimum of 25 wpm typing skills
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY
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