Care Manager (LMSW, LCSW) - Integrated Case Management

Empower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege.

If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + HospitalsMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.

As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics.

For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview The primary goal of the Care Manager is to optimize members’ health care and delivery of care experience with expected cost savings due to improved quality of care.

This is accomplished through engagement and understanding of the member’s needs, environment, providers, support system and optimization of services available to them.

The Care Manager is expected to assess and evaluate member’s needs, be a creative, efficient, and resourceful problem solver.

The Care Manager serves as member’s advocate and accompanies the member throughout their care journey. The Care Manager is monitored and assessed based on value added to improved health status of member.

That includes, but not limited to their disease management physical and behavioral, medication adherence, and utilization of emergency services, hospitalizations, and avoidable complications.

The Care Manager’s primary role is to support members in need and problem solve issues in a beneficial manner for the member and Plan.

The support is comprehensive and includes clinical, social, financial, environmental and safety aspects.Job DescriptionPhysically meet the members where they are to gain deep understanding of their situation and needsProblem solve member’s problems and needs : clinical, psychosocial, financial, environmentalProvide services to members of varying age, clinical scenario, culture, financial means, social support, and motivationEngage members in a collaborative relationship, empowering them to manage their physical, psychosocial and environmental health to improve and maintain lifelong well beingAssess risks and gaps in careMaximize member’s access to available resourcesPrepare member-oriented plan of care with member, caregivers, and health care providers, integrating concepts of cultural sensitivity and privacy practicesCommunicate plan of care to Primary Care Physician initially and no less than monthly with updatesEnsure member caregiver understanding as it relates to language barriers, stress reaction or cognitive limitations / barriers using verbal and nonverbal techniquesTrain member on relevant chronic diseases, preventive care, medication management (medication adherence), home safety, etc.

Provide Complex care management including but not limited to; insuring access to care, reducing unnecessary hospitalizations, and appropriately referring to community supportsAdvocate for members by assisting them to address challenges, and make informed choices regarding clinical status and treatment optionsDevelop collaborative relationships with clinical providers and facility staff.

Employ critical thinking and judgment when dealing with unplanned issues.Ability to use data as a tool in tracking and trending outcomes and clinical informationMaintain accurate, comprehensive, and current clinical and non-clinical documentsComply with all orientation requirements, annual and other mandatory trainings, organizational and departmental policies, and procedures, and actively participate in evaluation processMaintain professional competencies as a Care ManagerOther duties as assigned by Team Lead and Manager.

Minimum QualificationsMaster’s Degree requiredMinimum 3 years’ in prior experience in Case Management in a health care and / or Managed Care setting strongly preferredExperience providing care management or care coordination required, managing both medical and psychosocial needs of clientsProficiency with computers navigating in multiple systems and web-based applicationsAbility to proficiently read and interpret medical records, claims data, pharmacy and lab reports, and prescriptions requiredAbility to travel within the MetroPlusHealth service area making home visits to members, facility visits to clinical providers, and visits to community, faith, and other social service-based agenciesAbility to work closely with member and caregiver.

LMSW / LCSW with current NYS license.Professional CompetenciesIntegrity and TrustCustomer FocusFunctional / Technical SkillsWritten / Oral CommunicationsConfident, autonomous, solution driven, detail oriented, high standards of excellence, nonjudgmental, diplomatic, resourceful, intuitive, dedicated, resilient and proactiveStrong verbal and written communication skills including motivational coaching, influencing and negotiation abilitiesTime management and organizational skillsStrong problem-solving skillsAbility to prioritize and manage changing priorities under pressureMust know how to use Microsoft Office applications including Word, Excel, and PowerPoint and Outlook.

Ability to form effective working relationships with a wide range of individuals.#LI-Hybrid