Technical Support Lead Engineer

VirtualVocations
Louisville, Kentucky, United States
Full-time
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A company is looking for a Hands-On Technical Support Lead Engineer specializing in network security products.Key Responsibilities : Lead and mentor the technical support team in troubleshooting complex customer issuesServe as an escalation point for high-priority technical issues involving network security productsCollaborate with cross-functional teams to communicate customer feedback and drive product improvementRequired Qualifications : Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience5+ years of experience in technical support or engineering roles, with at least 2 years in a leadership capacityExtensive hands-on experience with network security products such as firewalls and VPNsStrong knowledge of networking protocols and security best practicesIndustry certifications such as CCNA, CISSP, or CEH are highly desirable

1 day ago
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