Search jobs > Oakland, CA > Workforce analyst

Senior Workforce Management Analyst

VirtualVocations
Oakland, California, United States
Full-time

A company is looking for a Senior Workforce Management Analyst to optimize workforce productivity and support operational goals.

Key Responsibilities : Assist in managing dialer functionality and forecasting for a large contact center teamMonitor and analyze campaign output data to maximize efficiencyCollaborate with leadership to ensure adherence to schedules and minimize non-productive behaviorsRequired Qualifications : At least 3 years of experience in workforce management within an outbound call center environmentExperience in project management or change managementProficiency in call center technologies and workforce management softwareAbility to translate business goals into actionable data analysisStrong organizational skills

5 days ago
Related jobs
Promoted
VirtualVocations
Oakland, California

A company is looking for a Sr Analyst, Account Management. ...

Promoted
Menlo Ventures Management, L.P
San Francisco, California

People Systems Analyst to join our Talent (Recruiting) Operations team, supporting our recruiting systems, including CRM (Gem) and ATS (Greenhouse). Experience with system integrations and data management is a plus. ...

Promoted
VirtualVocations
Oakland, California

A company is looking for a Senior Management Analyst (Risk Management) to support the Risk Management function at a Federal Agency. ...

Promoted
Walmart Luminate
San Bruno, California

Business Management, Marketing, Omni-Channel Merchandising, or a related area OR bachelor's degree in business or a related field. ...

Promoted
VirtualVocations
Oakland, California

Risk Management Analyst to assess and evaluate risks while implementing processes to protect the organization and its customers. ...

City and County of San Francisco
San Francisco, California

Coordinating the evaluation of Citywide risk management maturity, which includes but is not limited to:Collaborating across City departments to design, develop and administer additional training opportunities for understanding Risk Management processes and industry standards ISO 31000)Reviewing, imp...

Walmart
San Bruno, California

Experience in project management, change management and/or operational readiness. Proficiency in project management and change management tools. Provide regular updates and reports to senior management on the status and outcomes of change and readiness efforts. We are looking for a proactive and str...

Pacific Gas And Electric Company
Oakland, California

We are seeking a highly motivated, capable, Senior Analyst to support the development and execution of the GRC Finance exhibits through project management. You will also support the planning and ongoing review meetings with the witness team and senior leaders. Develop trusted partnerships across PG&...

PricewaterhouseCoopers Advisory Services LLC
San Francisco, California

Timekeeping and Absence & Leave Management in Workforce Dimensions (WFD) and knowledge related to building blocks associated with a complete end to end solution design;. We help our clients implement and effectively use Oracle offerings to modernize their HR business processes around core HR, Benefi...

Boston Consulting Group
San Francisco, California

As a Senior Knowledge Analyst (SKA) within BCG's Technology, Media, and Telecommunications (TMT) practice area you will work in a growing global team, providing product-related insights to our software clients while working together with our case and proposal teams to provide knowledge assets, analy...