Sales Representative

Overview

Resident Ancillary Benefits Advisors are responsible for phone sales, following up on prospects and assisting with enrollment forms in the West Virginia market.

Responsibilities

• Serve as Sales representative in the defined area.
• Must have Health Insurance license within 60 days of employment.
• Travel 75% of the time.
• No direct reports.
• Expand and maintain professional relationships with existing customers within designated region.
• Provide accurate and timely reporting.
• Assist clients with completion of enrollment forms as needed.
• Ensure client satisfaction is met and maintained.
• Conduct business in a professional, ethical and honest manner at all times.
• Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up.
• Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations.
• Understand and maintain awareness of customer needs, qualifications and requirements.
• Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities.
• Route customers to the appropriate departments for further development and resolution.
• Educate family members and guardians on the benefits available to those residing at the facilities we service.
• Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
• Maintains and improves quality results by following standards, recommending improved policies and procedures.
• Maintain job knowledge by studying pertinent laws and differing state requirements, participating in routine educational requirements by law.
• Maintains equipment and systems by troubleshooting, reporting and tracking problems.
• Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
• Follow up to make sure prospects have received materials sent to them.
• Assist with enrollment forms when needed.
• Answer any questions from prospects in a timely manner.
• Maintains strong knowledge of company services provided to customer.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities.

Any interruptions in service should be immediately reported to your manager.

Reacts positively to change and performs other duties as assigned.

Qualifications

• 3 years of healthcare sales experience, including phone sales, preferred.
• Proven inside sales experience with established track record of over-achieving quotas.
• Must have Health Insurance License within 60 days of employment.
• Strong phone presence and experience making multiple calls per day.
• Excellent communication (verbal, written, and listening), presentation and computer skills.
• Sensitive to deadlines and completed reporting in a timely manner.
• Must be goal oriented and have a passion to help others.
• Must be self-motivated and able to problem solve, multi-task.
• High attention to detail and strong customer service skills.
• Strong computer skills required.
• Familiar with Salesforce or similar CRM.
• Must have own transportation, good driving record and auto insurance.
• Ability to work independently and with other team members.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and / or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Carehr