Job Description
Job Description
We are in search of a Customer Service Representative to join our team in the City of Industry, California. In this role, you will be tasked with managing customer accounts, processing orders, and responding to customer inquiries.
This role provides an opportunity for a contract to hire employment opportunity.
Responsibilities :
- Manage and maintain customer accounts
- Process customer orders efficiently
- Handle inbound and outbound customer service calls
- Maintain accurate records of customer interactions
- Use Microsoft Excel and Word to record and analyze data
- Respond to customer inquiries via email and over the phone
- Schedule appointments as required
- Accurately enter customer data into the system
- Take part in account management activities
- Contribute to a team-oriented workplace
- Minimum of 1 year of experience in a customer service role
- Proficiency in answering inbound calls
- Experience in a call center customer service environment
- Ability to perform data entry tasks accurately and efficiently
- Skilled in email correspondence with a focus on professionalism and response time
- Experience with both inbound and outbound calls
- Proficiency in Microsoft Excel and Microsoft Word
- Experience in order entry processes
- Ability to schedule appointments effectively
- Experience in account management
- High school diploma or equivalent education level
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as a part of a team
- Willingness to learn new skills and adapt to changes
- Availability to work in different shifts, including weekends and holidays if required.
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