Customer Service Associate

Brown & Brown, Inc.
Miami, United States
Permanent
Full-time

Customer Service AssociateBuilt on meritocracy, our uniquepany culture rewards self-starters and those who aremitted to doing what is best for our customers.

Brown & Brown Premier is growing and seeking an exceptional individual with proven discipline, andmitment to join our Personal Lines Team as a Customer Service Associate.

Our Premier service center is looking for a Customer Service Associate who can assist clients with issues and help to maintain a high customer retention level.

The Customer Service Associate will be responsible for taking iing calls from our customer base and addressing customer issues and concerns with thepany.

The successful candidate will be required to develop aprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

WHAT YOU'LL DO :

  • Update thepany database by inputting information from each call and keeping every customer field current
  • Collaborate with Management team for data entry projects and misc. projects
  • Scanning and filing documents into thepany database
  • Servicing accounts, making and receiving calls to and from clients, answering client questions
  • Perform all other assignments as required

WHAT YOU'LL HAVE :

  • High School Diploma or GED required
  • Minimum two years' experience in a customer service role
  • Ability to maintain a high level of confidentiality
  • Ability to work well in a team environment
  • Advanced knowledge of Word Processing software; Spreadsheet software and Database software.
  • 2-20 or 2044 License required

WHAT WE OFFER :

  • Excellent growth and advancement opportunities
  • Paid Time Off (PTO)
  • Generous benefits package : health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. Job ID R24 0000000735

30+ days ago
Related jobs
Walgreens
Miami Beach, Florida

Customer Service Associate | Walgreens. ...

ADP
Miami, Florida

At least one year of experience in a customer service environment preferably in a call center setting. Associate Client Support Consultants. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?. You ...

TJX Companies, Inc.
Miami, Florida

Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio. Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal ins...

Walgreens
Aventura, Florida

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...

FedEx
Miami Beach, Florida

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to...

Rebel Convenience Stores
Miami, Florida

The CSA (Customer Service Associate) works at an assigned store location. Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully. Act professionally at all times, displaying a positive attitude, and represen...

Walgreens
Doral, Florida

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...

Fedex Ground
Cutler Bay, Florida

Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services. Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Ta...

TJX Companies, Inc.
Miami, Florida

Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio. Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal ins...

TJX Companies, Inc.
North Miami, Florida

Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio. Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal ins...