Innova Solutions is immediately hiring for a Customer Care Coordinator
Position type : Full-time Contract, potential contract to hire
Duration : 6+ months
Location : Remote
Position : Customer Care Coordinator
As a Customer Service Rep, your responsibilities :
Summary :
- The main function of a call centre / customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities :
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills :
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage ones time.
- Ability to accurately document and record customer / client information.
- Call centre, monitored queue position
- People to those that have call centre experience previously
- Previous experience with computer applications, such as MS Outlook or data entry software.
Education / Experience :
- High school diploma or GED preferred.
- 0-2 years customer service related experience required
- Call Centre Experience is required
- Bilingual preferred
Thank you!
ANSHDHA JOHARI
Associate Recruitment
PAY RANGE AND BENEFITS :
Pay Range* : $17 / hr to $18 / hr.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
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