American Automotive Association - Automotive Service Advisor - Paradise Valley

JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details : Guaranteed base pay + generous commission plan!

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians.

The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction.

This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.

The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

Accurately document repairs, diagnostic and maintenance work into shop management system

Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles

Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.

Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business

Knowledge / Skills / Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

Effective organization, interpersonal and negotiation skills

Ability to work scheduled hours as necessitated by business need

Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

Strong Member service focus

Automotive / mechanical background

Ability to drive vehicles equipped with manual transmission

Knowledge of equipment / tool operation and diagnostic / repair procedures

Education & Experience / Licenses & Certification / Requirements

Must possess a valid drivers license with a safe driving record

High School Diploma or equivalent certification (GED)

3-5 years industry experience in auto repair

Automotive Service Excellence certification desired

Work Environment / Physical Requirements

Ability to lift and or carry up to 40lbs

Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

MCC RX

LI-JM1

AAAAutoRepair

MWGAutoRepair

AAACarCare

Base Salary $49,440 - This role is subject to an incentive plan that includes commissions and / or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.