Job Description
How You’ll Make an Impact
The Client Services Manager (CSM) will work across a portfolio of brands to develop growth strategies and recommendations for client websites to achieve clients’ core e-commerce goals and objectives.
This is a hybrid role based in New York City.
Work together win together : The CSM will report to the Director of Client Services and collaborate with other departments, such as Product, UX design, Technical Account Management, Data Analytics, and Marketing.
Together, the teams will ensure e-commerce strategies are aligned with overall business strategy.
Innovate with purpose : The CSM will work closely with clients to drive increased revenue growth, along with deeper customer and brand engagement.
This is a quota carrying role where success is based on both retaining and expanding existing contract values and strategic growth across the client portfolio.
What You’ll Achieve
- Own the e-commerce strategy, campaign execution, and data insights for your client portfolio.
- Identify and manage commercial execution of expansion opportunities within your portfolio.
- Manage the client renewal process from commercial negotiation to contract finalization with support of your manager.
- Build strong relationships with key client decision-makers and influencers.
- Develop a strategic roadmap for each client that over time that will enable client satisfaction, growth, and trust. Ultimately become the client’s trusted advisor.
- Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI.
- Responsible for client reporting, analysis, and insights. Uncovering insights from the reports available and making recommendations from those insights.
- Be consultative and use creativity to deliver solutions that address the client’s compelling marketing needs and support them in meeting their business goals.
- Effectively facilitate day-to-day management of accounts both internally (within Yieldify / Epsilon) and externally (with the client).
Who You Are
- What you’ll bring with you : 2-5 years of client management or sales experience across either e-commerce or MarTechA strong understanding of e-commerce, digital marketing, and marketing technology and how they interact with one another to drive client outcomesCampaign reporting and business review experience reviewing performance reporting, uncovering insights, developing, and delivering performance reports, insights, and recommendationsStrong quantitative background with an understanding of analytic tools and techniquesEffective communication across multiple levels of an organizationWorks well in a team / highly collaborative environment.
- Why you might stand out from other talent : Excellent communication and presentation skills at the decision maker level.
You keep people engaged with ability to read the room’ to know what you should say or show next to clients.
Salary Range : $80,000-90,000 + commission
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