Program Manager

Find out more about this role by reading the information below, then apply to be considered.

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future.

It’s always a GOOD day in SoCal!

Primary Responsibility / Summary

Responsible for the day-to-day operations of assigned programs, including staff supervision, budget management, achieving program performance, quality assurance and outcomes.

Responsible to ensure assigned site is maintained, all safety standards are followed and all equipment is in operating condition.

Essential Duties & Responsibilities

• Provides strategic leadership and on-site management to program staff, in particular WAP and SEP; participates in strategic planning and works towards successful completion of annual goals and objectives for programs and WCD.
• Develops and maintains relationships with funders, stakeholders, businesses and the public, to ensure growth, development, and success of assigned programs.
• Responsible for the upkeep, cleanliness and safety of the assigned facility, addressing any maintenance need in a timely fashion and ensuring that all equipment is operational.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;

rewarding, developing and disciplining employees; addressing complaints and resolving problems.

Monitors participant records, data gathering, and reporting systems according to funders, CARF and organizational standards.

Ensure accurate and timely data entry and reporting.

Develops and maintains program operating procedures in accordance with departmental and organizational policies and procedures.

Ensures safety procedures are observed throughout all programs and service locations.

• Prepares program progress and performance enhancement reports based on program specifics. Responsible for achieving program and service goals as defined by funding contract and GSC.
• Develops and manages budgets to ensure revenues and expenditures are within budgetary norms. Ensures expenses and participant-related costs fall within funding and organizational guidelines and policies.
• Participates in Continuous Quality Improvement (CQI) efforts and leads CQI implementation. Handles concerns and complaints to ensure satisfaction of all stakeholders.
• Negotiates terms for Memoranda of Understanding (MOUs) for complementary, strategic collaborations and partnerships that offer training, wrap-around, and supportive services to program participants for review and approval by Regional Director or VP WCD.
• Driving record must be acceptable by the company’s insurance vendor.

Additional Duties & Responsibilities

• Other duties and special projects as assigned.
• Responsible for building a strong public awareness of Goodwill in the community by attending public functions such as Chamber events, City Council meetings, and other public events.

Education & Experience

• Minimum of 5 years nonprofit managerial and supervisory experience.
• Minimum of 3 years workforce development program implementation experience.
• Bachelor's degree from a four year college or university in Project Management, Education, Psychology, Social Work, or related field required.
• Master's degree or equivalent preferred.
• A combination of training, education, and experience may be considered in lieu of a degree.
• Knowledge of WIA, DOR, OMB circulars, legal and ethical requirements.
• Knowledgeable in budgeting process.
• Experience in implementing programs serving persons with disabilities and other populations facing barriers to employment;

ADA knowledge required.

• Excellent written and verbal communication skills; highly skilled presenter.
• Bi-lingual fluency (e.g., English / ASL, English / Spanish, etc.) and ability understand another culture as required by the program or local community highly desired.

Pre-Employment Testing

• 8 Panel Drug Screen
• Background Check
• Employment Verification
• Live Scan
• List of Excluded Individuals and Entities Screening
• Motor of Vehicles Report (MVR)

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

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