Healthcare Customer Support Specialist - New Hire Bonus!

MAXIMUSLawrence, KS, United States

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Join Our Team as a Healthcare Customer Support Specialist!

Are you passionate about helping others navigate the complexities of healthcare? We are looking for dedicated Healthcare Customer Support Specialists to provide exceptional service and support to individuals seeking guidance with their healthcare programs and benefits.

Position Details :

Location : Lawrence, KS (On-site Position)
Starting Pay : $15.00 / hr + potential bonuses exceeding $2,900!
Schedule : Limited-Service Part-Time positions available

Our center operates 24 / 7, and your targeted start date, hours, and schedule will be discussed with a recruiter. Evening and night shifts are encouraged, offering a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Why Choose Us?

At Maximus, you’ll be part of a dedicated team focused on helping vulnerable populations comprehend healthcare information. We offer comprehensive paid training to prepare you for success from day one.

Pay & Benefits :

Competitive Pay : Base pay of $15.00 / hr + 10% shift differential

Bonus Opportunities : Earn over $2,900 through bonuses for training completion and referrals

Tuition Reimbursement : Invest in your ongoing education and development

401(k) with company match for your future planning

Paid Time Off : Includes paid sick leave and 11 paid holidays

Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discounts

Flexible Schedules : Support for work / life balance

Career Growth : Opportunities for development and promotions

Meaningful Work : Engage in challenging roles without cold calls or sales

Eligibility requirements apply; consult your recruiter for more details.

Essential Duties and Responsibilities :

Provide customer service for routine inquiries via various channels (telephone, email, web chat)

Utilize computer systems for tracking and troubleshooting

Respond to customer queries using pre-scripted responses in a courteous manner

Maintain updated knowledge of client regulations and policies

Minimum Requirements :

High School diploma or equivalent with 6 months of customer service experience

Fluent in English with excellent communication skills

Ability to work as part of a team and organize multiple tasks

Participation in internal training is required for this role

Join us at our Lawrence, KS office and make a difference in the lives of those navigating the healthcare system. We look forward to your application!

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Customer Support Specialist • Lawrence, KS, United States