Technical Support Analyst 

Position : Technical Support Analyst

Location : Orange County, CA (Onsite)

Pay : $65,000 to $85,000 annually

Experience : 3+ years’ experience preferably in a law firm or professional services environment, to ensure efficient operation of workstation hardware, software, mobile devices and other equipment in firm offices.

Education : High school diploma (or equivalent) is required. Undergraduate degree or commensurate working experience, preferred.

Type : Full-time; Direct Hire

Schedule : Day Shift, 9 : 00am to 5 : 30pm (Flexibility to travel occasionally to other offices)

Kent Daniels & Associates is seeking a Technical Support Analyst to join our dynamic law firm client!

Job Description :

• Providing expedient, professional white glove service to firm employees.
• Troubleshoot software / system-related user requests escalated from the Help Desk (tier 1) team or received directly from users.
• Maintain / support workstation hardware and applications, VOIP phones, printers, video conference equipment, and mobile devices.
• Log requests and support activities in ticketing system and ensure all special requests and deviations are documented.
• Support the onboarding process ensuring new users are added to necessary systems and set up with appropriate hardware.
• Participate in weekly on-call rotation, including availability during after-hours, weekends and holidays.
• Provide general support to the Information Technology team, including assisting with firmwide technology initiatives.

Position Requirements :

• 3 years of working knowledge of MS Office and Windows 10 (required).
• Must have working knowledge of Citrix, OWA, VPN, mobile device (Android / iPhone), video conference equipment, tracking / ticketing systems, and networks.
• Understanding of Aderant, Kofax PDF, iManage, VOIP phones, and legal macro software is strongly preferred.
• Ability to lift and move 40 pounds.
• Candidates will be proactive, client service oriented, reliable, and have strong communication skills.

Kent Daniels & Associates is part of Array Corporation , the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Position : Technical Support Analyst

Location : Orange County, CA (Onsite)

Pay : $65,000 to $85,000 annually

Experience : 3+ years’ experience preferably in a law firm or professional services environment, to ensure efficient operation of workstation hardware, software, mobile devices and other equipment in firm offices.

Education : High school diploma (or equivalent) is required. Undergraduate degree or commensurate working experience, preferred.

Type : Full-time; Direct Hire

Schedule : Day Shift, 9 : 00am to 5 : 30pm (Flexibility to travel occasionally to other offices)

Kent Daniels & Associates is seeking a Technical Support Analyst to join our dynamic law firm client!

Job Description :

• Providing expedient, professional white glove service to firm employees.
• Troubleshoot software / system-related user requests escalated from the Help Desk (tier 1) team or received directly from users.
• Maintain / support workstation hardware and applications, VOIP phones, printers, video conference equipment, and mobile devices.
• Log requests and support activities in ticketing system and ensure all special requests and deviations are documented.
• Support the onboarding process ensuring new users are added to necessary systems and set up with appropriate hardware.
• Participate in weekly on-call rotation, including availability during after-hours, weekends and holidays.
• Provide general support to the Information Technology team, including assisting with firmwide technology initiatives.

Position Requirements :

• 3 years of working knowledge of MS Office and Windows 10 (required).
• Must have working knowledge of Citrix, OWA, VPN, mobile device (Android / iPhone), video conference equipment, tracking / ticketing systems, and networks.
• Understanding of Aderant, Kofax PDF, iManage, VOIP phones, and legal macro software is strongly preferred.
• Ability to lift and move 40 pounds.
• Candidates will be proactive, client service oriented, reliable, and have strong communication skills.

Kent Daniels & Associates is part of Array Corporation , the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.