Tech Support (Rochester)

We are looking for someone to join our amazing tech support team.

Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.

Strong work ethic : you won't be micromanaged but you will be expected to produce great work and have very happy customers.

Flexible : you'll deal with a wide range of tickets so you'll need to able to adjust on the fly.

Professional : provide exceptional service to all users.

Requirements :

Bachelor's degree or equivalent

Entry level to 1 year experience with customer service, customer success, account management, & social media

Tireless work ethic that is up for the hustle-and-bustle of a tech startup

A desire to learn and understand everything-become a product expert

Energetic, positive attitude is a must. We definitely love to laugh and have fun!

Excellent verbal and written communication skills

Highly organized with demonstrated attention to detail

Candidates must be authorized to work in the US

Specific responsibilities include...

Create an exceptional personal experience for CMB customers

Become a product expert

Serve as the primary contact between the customer and the company, answering all types of customer inquiries via email

Troubleshoot and resolve customer issues, bugs, and complaints with care

Contribute to product planning by providing customer feedback to management to improve customer experience

Potential to work cross-functionally with product, engineering, marketing, and QA. Show us what other skills you have and we'll put them to use!