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Customer Service Operator

Customer Service Operator

VirtualVocationsRochester, New York, United States
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A company is looking for a Virtual Store Support Operator.

Key Responsibilities

Provide front-line customer service via phone, email, and case management system

Assist with locating proof of purchase, handling returns / exchanges, and resolving customer concerns

Document customer interactions and meet performance targets for calls and customer satisfaction

Required Qualifications

High school diploma or GED; minimum of 2 years related experience or equivalent education and experience

Availability to work any shift between Monday-Friday and on holidays

Typing speed of at least 45 words per minute

Ability to thrive in a fast-paced environment and maintain regular attendance

Call center or customer service experience preferred; automotive knowledge is a plus

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Customer Service • Rochester, New York, United States

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