A Host / Hostess at Denny's plays a special role for our guests. You are often their first impression and last impression, and we count on you to sincerely make them feel at home every time!
The Host or Hostess greets guests in a warm, friendly, smiling manner that welcomes them into our restaurant and sets the stage for a positive dining experience.
A Denny's Host or Hostess has a "Guests First" attitude, engaging in friendly conversation with guests as you perform duties such as :
Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.
g., highchairs, special menus.
- Seats customers at tables / booths appropriate for their needs and those of the restaurant and introduces feature of the day.
- Assisting with beverages
- Providing total guest satisfaction.
- Cleaning, completing side work, and organizing supplies as needed.
- Willingly assisting other team members without being asked.
- Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food / service satisfaction and handles customer complaints / suggestions appropriately.
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
- Handles incoming telephone calls immediately and takes to go orders as appropriate.
- Maintains proper supply of clean menus.
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
- Assists service personnel in clearing and setting tables.
- Resolves complaints as he / she becomes aware of them, notifying the manager of any complaints received.
This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.
It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.
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