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Vice President of Operations, Catering

Vice President of Operations, Catering

Iacofano Group, LLCNorth Charleston, SC, US
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Job Description

Job Description

Description : Reports To : CEO

Status : Full-time, Executive

Position Overview

The Vice President (VP) of Operations is the execution engine of Iacofano’s Catering & Events, responsible for translating the CEO’s vision into scalable systems, leadership development, and world-class operations. This role oversees all kitchen production, logistics, routing, and operational strategy across multiple markets and shifts. The VP ensures performance excellence through financial stewardship, innovation, and a people-first approach—building a culture of accountability, adaptability, and growth.

Key Responsibilities

Operational & Financial Leadership

  • Lead day-to-day operations across all kitchens, logistics functions, and delivery timelines.
  • Own and manage P&L performance for each location, with a focus on consistently improving Sales, COGS, Labor, Turnover, Sanitation, and Customer Satisfaction.
  • Monitor and manage key performance indicators (KPIs), including driver scores, deviation rates, on-time delivery, and quality control across all facilities.
  • Reinforce General Manager’s to ensure proper shift coverage in their respective facilities with 24 / 7 operational capability across all sites.

Systems, Standards & Innovation

  • Develop and implement standard operating procedures (SOPs) across all departments for consistency and efficiency.
  • Champion technology upgrades, process innovations, and workflow enhancements to drive operational agility and cost savings.
  • Oversee food safety, sanitation, and compliance programs, including HACCP, ServSafe, and internal audits.

    • Leadership & Talent Development

  • Directly lead Area General Managers, Executive Chefs, and Shift Supervisors to uphold standards and drive performance.
  • Actively train and mentor an Assistant VP of Operations and Executive Chef, ensuring succession planning and organizational resilience.
  • Partner with HR on recruitment, retention, onboarding, and implementation of the Train-the-Trainer leadership model.
  • Cultivate a culture of empowerment, excellence, and proactive problem-solving.

    • Cross-Functional & Strategic Alignment

  • Partner with Guest Services leadership to align kitchen execution with order fulfillment, accurate and time-sensitive timelines, and client expectations.
  • Collaborate with Accounting, HR, and the CEO on budgeting, forecasting, hiring plans, and overall facility optimization.
  • Contribute to strategic planning and new market expansion, helping to identify and prepare for new locations and service offerings.

    • Requirements :

  • 10+ years of multi-site operations leadership in catering, hospitality, and / or foodservice.
  • Proven success in managing P&Ls, budgets, labor targets, and cost controls.
  • Experience building systems and leading cross-functional teams at scale.
  • Strong knowledge of food safety, production flow, and last-mile delivery operations.
  • Certifications : ServSafe Manager, CPR, HACCP (within 90 days if not current).

    • Core Competencies

  • Strategic Execution & Operational Excellence
  • Financial Acumen & KPI Management
  • Leadership Development & Succession Planning
  • Innovation, Systems Thinking & Process Design
  • Sanitation, Safety & Regulatory Compliance
  • Customer-Focused Operations & Brand Integrity
  • Crisis Response & 24 / 7 Operational Resilience

    • Work Environment & Expectations

  • Travel regularly to all Iacofano’s locations and operational markets.
  • Flexibility for early morning, overnight, weekend, and emergency response availability.
  • Hands-on involvement in kitchen, expo, and delivery operations to uphold standards and train frontline leaders.
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