Coordinator, Membership & Events - Crane Club New York

Tao Group Hospitality offers competitive benefits for all full-time team members such as :

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Mental Health Support and Services
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

We are seeking an organized and dynamic Membership + Events Coordinator to join our team. The ideal candidate will have a passion for hospitality, supporting the membership + events teams on all administrative needs.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO :

• Become a Peoplevine expert and manage all necessary Peoplevine tasks, bringing in necessary departments as needed to keep Peoplevine running smoothly.
• Develop and furnish reports for ownership / management reflecting membership figures (intakes, attrition, budgeting, and other data points.
• Stay on top of all member payments, following up with members to collect updated information, etc.
• Respond to members via phone, email and through Peoplevine in an expeditious, professional, and high-touch manner.
• Provide support to applicants that have questions on the application form and facilitate the process for as many submissions as possible.
• Manage event sign-ups for member programming (complimentary and ticketed) and liaise with membership and food & beverage teams to ensure transparency around RSVPs and staffing needs.
• Absorb any ad hoc projects delegated by the Head of Member Relations and / or ownership
• Support execution of event concepts tailored to our members’ interests, including culinary experiences, mixology classes, live music performances, themed parties, and more.
• Support end-to-end production of events, ensuring all events are delivered to the highest standards.
• Support management in the coordination of all logistical aspects of events, including venue setup, equipment rental, staffing, and compliance with health and safety regulations.
• Ensure supportive presence for the duration of all member events.
• Enthusiasm for providing highest caliber customer service to members and prospective members. Professional manners via telephone, in writing and in person.
• Exceptional organizational and project management skills. Excellent interpersonal and communication skills.
• Innovative thinker with a keen eye for detail and a passion for creating memorable experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Proactive, resourceful, and able to thrive in a fast-paced environment. Strong problem-solving skills and a positive attitude.
• Assist and / or complete additional tasks as assigned

EDUCATION / WORKING KNOWLEDGE :

• Minimum of 2 years of experience in hospitality and / or event management, preferably within a luxury hospitality or membership club environment.
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
• 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and / or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Ability to work under pressure and meet deadlines
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Excellent written and verbal communication skills required
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and / or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and / or Restaurant working environment
• 5-25% Local Travel (United States)
• May work extended hours irregular shifts, evening and / or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
1 day ago