Program Manager

Program Manager

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Program Manager.

This role requires a hybrid work model of onsite in DMV locations 1-2x times per week (on average), remote, monthly travel to our HQ McLean VA office, and occasional travel within the U.

S. (Subject to change by the federal client or HQ).

Roles & Responsibilities :

Demonstrate and implement PMI Project Management best practices in an ITIL environment that reduce risks, ensure projects are on time, meet quality, and improve service delivery

Build, develop, and grow any business relationships vital to the success of the program, identifying opportunities and managing IT activities that meet current and future business requirements

Implement and mature ITSM / ITIL processes that improve services, resolution times, and the Customer Experience (CX)

Responsible for the daily oversight and management of 40+ employees that include but not limited to schedule, scope, finance management, corporate data calls, reporting, deliverables, meetings, risks, training, career paths, and other activities as identified

Ensure deliverables and deadlines for program are met and to quality standards; Responsible for developing and maintaining robust plans like the Program Management and Quality Control plans in compliance with PWS requirements

Responsible for ensuring the team achieve the Service Level Agreements; and addressing any non-conformances

Responsible for providing the customer and executive management with monthly, quarterly and ad-hoc reports on performance of the contracts

Effectively and timely communicate and manage expectations with team members and stakeholders

Plan, schedule and manage timelines and milestones using appropriate tools for IT Projects.

Responsible for the resources working for the individual task orders. This includes hiring, mentoring, performance reviews, and managing resources.

Identify, log, and mitigate risks via a Risk Log

Communicate, coordinate, and manage subcontractors supporting the program

Support business development, proposal activities, and other HQ datacalls, as requested

Additional duties as assigned

Requirements

Bachelor’s degree in computer science, Information Technology, Business Administration, or a relevant field; or years of equivalent experience

8+ years of experience in program management, including leading complex IT projects with team sizes of 40+ employees

5+ years’ experience managing an IT team within an LAN / WAN Infrastructure and Network

Active PMI Project Management Professional (PMP®) or PMI Program Management Professional (PgMP®) Certification; must provide number

8+ years supporting the federal government as a contractor

5+ years working in an ITSM / ITIL v3 environment, managing teams, and ensuring continual service improvements (CSI)

3+ years supporting Business Development activities such as capture management activities and developing written content for proposals

Must be proficient in the Microsoft tool Suite that includes creating professional looking documents free of spelling errors, grammatical errors, and that are aesthetically pleasing

Strong knowledge and experience with Agile Scrum development methodology

Excellent communication, leadership, written, oral, and organizational skills

Experience with cross-functional team leadership and senior-level stakeholder engagement

Prior experience supporting business development processes that include capture support activities and proposal writing

Exceptional leadership and organizational skill; must be a team player with a positive attitude

Familiarity with the Shipley lifecycle processes (Business Development, Capture Management, Proposal Writing)

Desired Skills :

Certified ScrumMaster (CSM) or equivalent Agile certification

Customer Experience training or certification

ITIL v3 or V4 certification(s)

Cloud certification(s)

CISSP certification

COMPTIA certification(s)

APMP certification(s)

Benefits

Astor & Sanders Corporation () offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance.

Astor & Sanders Corporation is an Equal Opportunity Employer.

Some of our competitive benefits include :

Medical and dental coverage

401k plan with employer contribution

Paid vacation, vacation, and sick leave

Metro-check program

Tuition reimbursement

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