Lead Digital Product Manager - Identity & Authentication Support

About this role :

Digital Product Issue Research & Triage (DPIRT) performs supplemental monitoring of reports and dashboards to identify trends and anomalies, and may observe potential control failures or vulnerabilities not uncovered by production issues.

The SME's within DPIRT partners with Digital Identity and Authentication product managers and technology teams on issue identification, resolution and notifications.

Our Digital Product Issue Research & Triage (DPIRT) team is seeking a Lead Product Manager Digital role is to act as a liaison among business, technical and vendor organizations.

In this role, you will :

Support the implementation of Authentication projects involving Biometrics (Touch ID, Android Fingerprint, Voice Verification), Passive Auth / Mobile Intel, and One Time Passcodes;

Threat management projects that keep highly suspicious actors from starting an interaction; Identity management projects that ensure the source of identity has integrity

• Manage and mitigate complex production issues by partnering with vendor, technology, and production support groups of Wells Fargo
• Participate in Incident Management support and communication for authentication and Identity related issues
• Identify and write business requirements for operational reports to identity anomalies
• Compiles, analyzes, and interprets platform trend data to make strategic and tactical recommendations to managers.
• Manage performance metrics and generate trending graphs for senior management
• Analyze the relevant application / data flows within online banking platforms
• Write queries to analyze and validate data in production environments in the following instances : Analyze data discrepancies identified by partners;

Research data integrity and discrepancies during production issues

Required Qualifications :

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

• 5+ years of experience in one or a combination of the following : digital customer experience, digital product / program management, digital platforms, or digital consulting
• Knowledge and understanding of Service Oriented, Web Services, API and Micro Services architecture
• Knowledge and understanding of database querying and creating ad hoc reporting results using SQL or similar querying methods
• Splunk experience
• Knowledge and understanding of online authentication, Identity Management, fraud, or security
• Agile experience
• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
• Ability to negotiate, influence, and collaborate to build successful relationships
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• A BS / BA degree or higher

Job Expectations :

• Ability to work on-site at approved location at least three days a week
• This position is not eligible for Visa sponsorship

Pay Range for Ne w York, NY & San Francisco Bay Area : $115,-900-206,100

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location.

The range listed is just one component of the compensation package offered to candidates.

$96,600.00 - $206,100.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date : 30 Sep 2024

30 Sep 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.