Customer Service Representative

Details

Location : Pier39

Position : Customer Service Representative

Pay rate : $28.25 (10% premium for graveyard shifts worked)

Hours : Part-time / Must be flexible / will also need to be available to cover shifts when needed.

Why LAZ Parking?

• Hiring immediately!
• Growth Opportunities
• Pay Active On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources- One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24 / 7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits :

• 401(k) with Employer Match
• Medical, dental, vision 3 plan options!

The Spirit of the Position :

The customer service team is the direct link between our customers, our client, and our business. Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyalty and promotes referral business.

How do you know if this is the right job for you?

You are :

• You’re charismatic, full of energy, and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because it’s not in your nature.
• Good under pressure. You don’t fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision.
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions, and other points of view.
• Timely and demonstrates a sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player and can help motivate your team.

What will I do?

• Ensure garages and surface lots are maintained and cleaned daily.
• Ability to communicate with customers and proactively address issues / complaints through an intercom from a central location.
• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Assist customers with transactions.
• Ability to work seamlessly with coworkers and colleagues in a combined effort to maximize garage / lot operational efficiencies.
• Ensure adherence to rules of conduct, policies and procedures as needed.
• Physical patrols of the location
• Traffic Control (Guide customers with their parking).
• Assist with any special assignments and projects as requested.
• Other related duties as assigned.
• Be available for shift coverage with a day’s notice.
• Availability on major holidays is essential.

Education :

High school diploma or GED preferred but not required.

Experience :

• Strong customer service experience.
• Working knowledge of Word, Excel, and general MS Office applications.
• Parking industry experience is preferred but not required.

Skills :

• Ability to communicate professionally and effectively.
• Ability to problem solve and handle customer complaints and concerns professionally.
• Must be able to work independently with minimal supervision.
• Ability to speak, read, write, and comprehend the English language.
• Requires good time management skills - ability to complete tasks in a timely manner.
• Excellent team building and interpersonal skills.

Physical Demands :

• Ability to stand and walk for extended periods of time.
• Ability to walk up and down stairs and ramps.
• Perform cleaning tasks such as sweeping, mopping, and emptying garbage bins during graveyard shifts.
• Life and move trash bags and push dumpsters as needed.

Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties / functions.

FLSA Status : Non-Exempt

LAZ Parking