Junior HR Service Center Representative

Job Description

Job Description

Primary Job Title :

Junior HR Service Center Representative

Alternate / Related Job Titles :

HR Shared Services Representative

HR Customer Service Associate

HR Support Specialist

Location : Marlborough, MA

Onsite Flexibility : Remote

Contract Details :

Position Type : Contract

Contract Duration : 4 months

Start : As Soon As Possible

Pay Rate : $20.69–$24.01 per hour

Shift / Hours :

Monday–Friday, 9 : 00 AM – 5 : 00 PM EST

Majority of the day spent handling inbound HR service calls

Job Summary :

The Junior HR Service Center Representative serves as a primary resource for all U.S. and Puerto Rico associates seeking HR assistance. This role is responsible for providing accurate information regarding company HR policies, benefits, time off, and HR systems while ensuring compliance with state, federal, and organizational guidelines. The representative will manage inquiries, process HR transactions, and escalate complex cases to internal experts when needed—all while maintaining professionalism, confidentiality, and excellent customer service.

Key Responsibilities :

Respond to inquiries related to HR policies, benefits, paid time off, and leaves of absence via phone, email, and HR case systems.

Guide associates and managers in navigating HR systems and self-service tools.

Document call summaries and processing activities in the case management system.

Escalate complex issues to internal HR teams, including Specialists, SMEs, and HR Business Partners.

Ensure compliance with ERISA, FMLA, Sick Leave Policies , and other state / federal regulations.

Support HR transactions within the HCM (Human Capital Management) system.

Assist with ad hoc reports and HR-related projects.

Serve as a primary point of contact for regional HR offices and distribution centers.

Maintain confidentiality and ensure sensitive HR data is handled securely.

Required Experience :

High School Diploma or equivalent required; Bachelor’s degree preferred.

1–2 years of experience in HR support, shared services, or customer service roles.

Demonstrated ability to manage high call volumes in a fast-paced environment.

Nice-to-Have Experience :

Experience using HR systems (Workday, Oracle, or SAP HCM) .

Familiarity with benefits administration or leave management processes.

Prior experience supporting HR within a large retail or corporate environment.

Required Skills :

Excellent communication, organization, and interpersonal skills.

Ability to multi-task while maintaining accuracy and professionalism.

Strong customer service and follow-through abilities.

Preferred Skills :

Proficiency in Microsoft Office (Excel, Word, Outlook) .

Ability to handle difficult callers with patience and professionalism.

Strong confidentiality awareness and data privacy knowledge.

Additional Skills :

Case documentation in HR systems.

Adaptability and willingness to cross-train.

Problem-solving and decision-making within defined procedures.

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client :

Off-Price Apparel and Home Retailer — a Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores across nine countries and four e-commerce sites, our client provides unbeatable value and variety to millions of customers. The company is committed to fostering inclusivity, sustainability, and responsible corporate citizenship.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-27042 #gttjobs #gttic

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers

Awards

SIA’s Fastest Growing Staffing Firm : 2023 and 2015

SIA’s Best Staffing Firm to Work for : 2019 -2023

Inc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015

Randstad Preferred Supplier : 2020 - 2023

TechServe Alliance Excellence Award. 2019

NH Business Magazines Fast 5 fastest growing companies

Ernst & Young Entrepreneur of the Year Finalist : 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm : 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for : 2019 -2023\r\nInc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier : 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist : 2015