Showroom Customer Service Representative

This is a commission eligible role. The estimated total compensation range is $58,240 - $70,000 annually.

Together We Build Better for over 50 years, Ferguson Bath, Kitchen & Lighting Galleries have been a trusted partner to homeowners, designers, builders, and architects alike.

Our curated, design focused Showrooms give our clients a place to see their vision come to life. We believe that designing and building your dream home should be a simple experience.

Our Showrooms seek to inspire our clients and guide them to the products that will create the home of their dreams.

We are seeking candidates for a Customer Service Representative role on our San Rafael Showroom team. Our Showroom Customer Service reps wear various hats, but their major role is to assist clients working on smaller projects or those with single item needs.

They also often assist our Showroom Consultants with quotes and customer service issues that require resolution. We are seeking a charismatic team player with a background in sales and / or customer service.

Passion around interior design is preferred, but not required. Previous industry experience is a perk, but also not required.

Our ideal candidate will have great time management skills, be organized, will provide a world class experience to our clients and most importantly, will always have a positive attitude.

The construction industry moves fast, so we are eager to find a candidate that thrives in a fast-paced, ever-changing work environment and is eager to achieve and surpass the goals that are given to them.

We are a people first culture and we put our associates & customers at the center of everything we do. We aim to add value to our customer’s complex projects and our clients trust us to provide solutions to complicated problems.

Our corporate values guide our actions and decisions, focused on an approach of integrity, honesty, loyalty, and corporate responsibility.

We empower our teams and encourage them to become the best versions of themselves. We create a culture where associates feel valued, heard, motivated, and inspired.

Every day our teams bring life to our goals and help us to reimagine what home really looks like.

This is an entry level sales position with an opportunity for growth.

Schedule : Starting hours will be Monday - Friday 8 a.m. to 5 p.m., long-term schedule Monday to Saturday 8 a.m. to 5 p.m. with one weekday off.

Responsibilities :

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements :

• 0-3 years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone / in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families geared toward benefits, wellness, financial protection, and retirement savings.

Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.

5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.

About Ferguson Enterprises, Inc. :

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies.

However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC / R, waterworks and industrial.

In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America.

Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects.

Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.