Job Description
Job Description
Our Customer Service Representatives work directly with every client of our the agency. They will ensure that our clients are well-informed about our products, made aware of the referral process, and given a smooth onboarding experience.
They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.
If you want to be a part of a winning and competitive culture, then this may be the career for you!
Our Culture :
Customer and employee success and satisfaction are our top two priorities. The two go hand-in-hand, and as they build each other up, they create an external and internal army of brand ambassadors.
Compensation :
We believe in paying exceptionally well for outstanding performance. Our compensation plan is unmatched in the marketplace and truly allows our team members to make an incredible income.
Career Growth Plan :
We are constantly searching for new leaders within our company. All of our team members have a duty to better themselves, and everyone has an opportunity to advance within our organization.
Here are the frequently asked questions and answers that we get about our career opportunity :
What kind of training will I receive?
We invest in our team members to help them succeed and achieve their personal, professional, and financial goals. You will receive the award-winning product and sales training that is exclusively offered in our agency.
What is the culture like in your company?
We have a competitive culture where we expect a lot from ourselves and each other; however, we support one another to ensure that we all succeed and have an enjoyable work environment.
What would my career growth plan look like?
All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles.
Is this a commission-only position?
Absolutely not! Our compensation plan is unmatched in the marketplace. We offer a base salary with attractive bonuses.
If you're looking to be part of something remarkable, and if this career opportunity sounds like something you would like to be a part of, then apply today!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Very competitive base salary (most competitive in the El Paso area)
Business and Leadership Courses available
Training / coaching providedTraining / coaching provided
Evenings Off
Responsibilities
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Cross-sell products such as Life insurance
Ask each customer for referrals and explain our referral program
Requirements
Property & Casualty License required.
Must obtain Life and Health license within 90 days after joining our team
Must be bilingual (English / Spanish)
Insurance customer service experience is desired
Ability to build rapport with clients
Proven track record of being a problem solver
Must be resourceful
Excellent communication skills : written, verbal, and listening
Must have a positive and professional demeanor
Clean background
Must enjoy being in a competitive environment
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