Benefits :
- Flexible schedule
- Training & development
ROLE DESCRIPTION :
As a Customer Relations Representative with Andrew Baudino State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
This would be a great opportunity for someone looking for a flexible part-time schedule with the opportunity grow into a full-time role.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and needs-based sales-minded candidates.
RESPONSIBILITIES :
- Assist the customer service manager with the following :
- Complete daily tasks that promote customer retention
- Establish customer relationships and follow up with customers as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business
QUALIFICATIONS :
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Task oriented and highly focused on organization and urgency
- Experience with Microsoft office programs such as Outlook, Teams, and Excel preferred
BENEFITS :
- Hourly pay plus commission / bonus
- Base pay increases at growth checkpoints
- Growth potential / Opportunity for advancement within my office including full time employment
- Valuable career-building experience
- Holidays, nights, and weekends off
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