Operations Specialist

Dallas Bouldering Project Operations

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Guest Experience Team Members are responsible for welcoming and servicing the customers at the Dallas Bouldering Project, as well as maintaining a clean, safe, and presentable facility.

Individuals in this position will process transactions at registers, sell memberships and other services to customers, support our mission of positive customer experiences, and complete other unique customer service functions.

Guest Experience Team Members are responsible for creating a welcoming and inclusive environment by greeting all customers and treating all climbers with equality and respect.

Guest Experience Team Members provide facilitation for events, and individual and group instruction in the gym. Guest Experience Team Members promote and maintain a standard of cleanliness at the gym by performing regular cleaning duties as well as deep cleaning duties.

Guest Experience Team Members are also responsible for communicating the rules and safety regulations at the facility as well as ensuring that these guidelines are followed consequentially, Guest Experience Team Members are the front line of safety at the gym.

Customer Service, Sales, Cashiering, Customer Accounts

• Welcomes all customers and introduces new climbers to the facility and rules.
• Actively responds to customer needs, membership and event questions, inquiries, and feedback.
• Provides customers with product, membership, and event information.
• Processes purchases, membership, service and return transactions at the register in alignment with BP customer service goals.
• Identifies, researches, and resolves customer issues.
• Follows document retention, scanning, processing, and disposal guidelines.
• Engages with customers, providing assistance with climbing, orientation, and facility offerings.

Cleaning and Facility Maintenance

• Maintains a clean, organized, and presentable facility and retail area for members and guests.
• Maintains and stocks retail area.
• Performs regular bathroom and facility walkthroughs, immediately remedying instances in need of attention.
• Maintains customer lost and found areas, keeping the area organized and properly labeling lost items.
• Works with the operations team and other staff to perform regular cleaning and deep cleaning duties within the facility.
• Follows opening and closing cleaning and facility procedures.
• Other duties as assigned.

Group Facilitation and Instruction

Facilitates check-in, waivers, rental shoes, and facility rules and orientation with groups, and event participants.

Facility Safety and Incident Response

• Ensure that all customers using the facility have an active waiver on file and are aware of the rules and regulations of the facility.
• Provides safety to customers through instruction and orientation.
• Ensures the safety of staff and customers via regular safety walkthroughs.
• Responds to accidents and incidents following the Safety Manual and Protocol.
• Administers first aid in accordance with Safety Manual and BP Protocol.
• Documents incidents through incident report log.

Interpersonal Contacts

It is imperative to maintain excitement about the culture and community at the Bouldering Project Dallas. Guest Experience Team Members are at the forefront of this aspect of the gym.

Guest Experience Team Members are the representatives of the community supported by the BP Dallas and must conduct themselves accordingly.

It is imperative to maintain excitement about the culture and community of fitness at Bouldering Project Dallas. BP Dallas is a community-oriented company and strives to lead by example by making our offerings accessible to all.

BP Dallas believes safety is first, quality over quantity and all are welcome, and we expect leaders to embody these values.

Working Conditions

Many duties require the availability to work a flexible schedule based on business needs and events, including possible evenings and weekends.

Duties often occur before and after regular business hours.

Applicants can expect a response from the General Manager the following week. If we have a high volume of applicants, the interview process could extend to two weeks. Thank you.

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