Technical Support Specialist

A company is looking for a Technical Support Specialist to provide expert-level customer support and technical troubleshooting.

Key Responsibilities

Provide frontline and expert-level support for customer inquiries and complex technical issues

Deliver real-time assistance through live phone and video support sessions

Manage the technical pipeline by analyzing, prioritizing, and escalating bugs and feature requests

Required Qualifications

Demonstrated experience in technical support, preferably in a B2B SaaS environment

Proven experience ensuring quality in escalated customer requests and bug reporting

Experience documenting detailed replication steps for complex issues

Understanding of troubleshooting best practices for web applications and API integrations

Familiarity with modern support platforms like Zendesk or Salesforce Service Cloud