Senior Manager CX Operations - Systems Analytics

VirtualVocations
North Hollywood, California, United States
Full-time

A company is looking for a Senior Manager, CX Operations - Systems & Analytics.Key Responsibilities : Leading the CX Systems & Analytics Team and driving development within the teamBeing a thought leader in the company, establishing relationships, demonstrating technical expertise, and understanding customer experienceCollaborating with partners to translate business needs into operational and technical plans, and ensuring compliance with policies and proceduresRequired Qualifications : 7+ years of experience in a CX Operations Systems and Analytics role5+ years of experience leading teams in scaling, high-growth SaaS companiesSelf-starter with a passion for unstructured, fast-paced environmentsMust have SQL experience, specifically in writing queries pulling data from various data tablesAuthorized to work lawfully in the United States of America

24 days ago
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