Our client is looking for highly skilled Call Center Customer Service Reps to join their team and help with the volume of inbound / outbound calls and emails.
The ideal candidate will be a quick learner who can navigate a new CRM system and identify consumer needs, research issues, resolve complaints, and provide solutions.
As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and ensuring their satisfaction.
Duties & Responsibilities :
- Responsible for answering consumer inquiries via phone, email, and occasionally mail, in a timely manner regarding product / part information, request / order status and assembly assistance.
- Identify consumers’ needs, clarify product / part information, research reported issue and provide solutions and / or alternatives.
- Enter and process requests / orders in an updated CRM system.
- Generate refunds in CRM system as needed.
- Coordinate the process of product / part returns as needed for QC review.
- Acknowledge and resolve escalated consumer complaints with management.
- Continuous product training to be knowledgeable in troubleshooting consumer questions.
- Keep clean / clear records of consumer interactions and transactions.
- Be proactive, creative, flexible in determining, evaluating, researching & resolving issues.
- Complete reports and special assignments in a timely manner
- Communicate and coordinate with management or colleagues as necessary.
- Recommend improvements for systems and processes to boost organizational efficiency.
- Assist with physical inventory counts as needed.
- Maintain a positive, empathetic, and professional attitude.
- Able to thrive in a work environment emphasizing teamwork and collaboration with multiple departments.
- Demonstrate respect and courtesy toward others.
- Regular and prompt attendance in the office is required.
- Attend meetings and training sessions as required.
Qualifications & Requirements :
- High school diploma, general education degree or equivalent.
- Experience working in a call center or customer-support role.
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Strong proactive self-organization and detail orientated.
- Excellent time management skills with the ability to prioritize tasks.
- Ability to work independently with demonstrated problem solving skills.
- Meet personal / team qualitative and quantitative targets.
- Comfortable using basic computer programs (Windows, Excel and Microsoft Office) and call center phone software (Five9, Talkdesk, Dialpad, etc.)
Remote Call Center Representative Agent - Part-Time Focus Group Panelist
Call Center Representative Agent experience not necessary but helpful. Opportunity to review and use new products or services before their public launch. ...
Lead Call Center Representative - Patient Engagement Center
PATIENT ENGAGEMENT CENTER CA HERITAGE SERVICES. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. The amounts listed are the base...
Customer Service Call Center Manager
The Customer Service and Collections Manager will lead a dedicated team, focusing on delivering unparalleled customer service and effectively managing collections activities. Strong commitment to providing excellent customer service, with experience in resolving complex customer issues and managing ...
Customer Service Representative – Remote
We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. Customer servic...
Customer Service Representative - Onsite
Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity ...
Customer Service Representative (Overnight)
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. Performs the Four Steps of C...
Customer Service Representative
The Customer Service Representative coordinates and facilitates customer service requests, provides back up to team members, and completes special projects as directed by management staff. The Customer Service Representative works on-site at an apartment community and interfaces with external/intern...
Customer Service Representative
This is your opportunity to start a lifelong career with unlimited opportunity.Discover the flexibility youve been searching for by taking a minute to finish our online application.No experience, Willing to train.Ability to work within recognized turnaround times.Must have exceptional social skills ...
Customer Service Representative (CSR)
Under the direct supervision of the Customer Support Center Manager, the Customer Support Representative I (CSR) is the frontline support to members, member advocates and providers. Provide superior customer service to all incoming callers to ensure an exceptional customer experience. The CSR I prov...
Customer Service Representative ( REMOTE WORK )
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits....