Lead Patient Services Representative - Community Practice, Primary Care -32900University Staff
Description
University of Colorado Anschutz Medical Campus
Department : Community Practice
Job Title : Lead Patient Services Representative - Community Practice, Primary Care
Position #00819609 Requisition #32900
Job Summary :
Calling all Customer Service Professionals! Our busy Clinics are recruiting for Lead Patient Service Representatives! We need your expertise and skills to help our clinic run smoothly and provide our patients with top-notch quality care.
The Lead Patient Services Representative is responsible for providing efficient, effective, quality customer service through various duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management.
The role complies with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy.
Ensures precise and timely communication, including patient appointment status to clinical department(s). Assists in overall department work, including overflow from other departments and / or locations.
Key Responsibilities :
- Acts as a lead and subject matter expert for other Front Desk Staff, Certified Medical Assistants, Physicians, etc., in job-related functions.
- Assists with developing, implementing, and evaluating departmental policies and procedures.
- Mentors, monitors, coaches, and evaluates team members’ performance, especially in the areas of productivity and quality management.
- Assists with coordinating services, prioritizing assignments and workflow, and promoting situational decision-making / problem-solving.
- Performs responsibilities of the underlying job. Takes responsibility for handling complex or novel issues or provides guidance to team members on handling them.
- Within scope of job, requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a fast-paced environment and take appropriate action.
Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
Work Location :
Onsite this role is expected to work onsite in Denver, CO.
Why Join Us
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