Front Desk Receptionist

Front Desk Receptionist

The Patient Experience Associate / Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You will be responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. You will be floating between the cardiology and primary care suites.

This position is full-time and requires being onsite at 43 Yawpo Avenue, Suite 6, Oakland, NJ 07436.

Schedule : Monday through Friday, no weekends, 7 : 30 AM to 4 : 00 PM.

Compensation : $20 per hour.

What you'll do :

• Greeting and Check-In : Warmly greet patients and visitors as they arrive at the office. Assist with the check-in process, verifying patient information and insurance details.
• Appointment Scheduling : Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times. Coordinate appointments for new and returning patients, as well as reschedule or cancel appointments when necessary.
• Phone and Email Communication : Answer incoming phone calls and respond to emails in a courteous and professional manner. Address patient inquiries, provide information about services, and assist with prescription refill requests.
• Patient Registration : Collect and update patient demographic and insurance information accurately. Verify insurance coverage and ensure necessary documentation is complete.
• Medical Records Management : Maintain and update patient records, ensuring accuracy and confidentiality. Organize and file medical documents, test results, and correspondence.
• Waiting Area Management : Keep the waiting area clean and organized, ensuring patients are comfortable while waiting. Provide reading materials or entertainment options as appropriate.
• Patient Flow Coordination : Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies.
• Office Supplies and Inventory : Monitor and order office supplies, ensuring that essential items are stocked. Keep track of inventory and assist in maintaining a tidy and organized office environment.
• Data Entry and Filing : Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system. Maintain accurate and up-to-date records.
• Team Collaboration : Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience. Communicate relevant patient information and special requests.
• Confidentiality : Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA.
• Problem Solving : Handle patient concerns and complaints in a professional and empathetic manner. Escalate complex issues to the appropriate personnel.

What you'll need :