Job Description
Job Description
Job Profile
Job Title
Customer Service Representative
Location
Tonawanda, NY
Hire Type
Contingent
Hourly
$ 18 - $22
Work Model
Onsite
Contact Phone
716) 256-12 81
Contact Email
Nature & Scope : Positional Overview
Positional Overview
Are you passionate about helping others and looking to make a meaningful impact in a dynamic and supportive environment? Join our client’s team as a Customer Service Representative, where you'll have the opportunity to provide top-notch service, resolve inquiries, and ensure customer satisfaction.
If you excel in communication, thrive on problem-solving, and are eager to be part of a company that truly values its employees, they want to hear from you! Apply today!
Role & Responsibilit y :
Tasks That Will Lead To Your Success
- Process orders, credit notes, complaints, and other requests.
- Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities.
- Resolve customer issues and complaints with empathy and efficiency.
- Promote and upsell products to meet customer needs.
- Resolve issues and troubleshoot.
- Identify and escalate priority issues.
- Collaborate with other departments.
- Project a professional, enthusiastic, and friendly demeanor.
- Participate in projects as required.
- Read, understand, and apply all procedures related to your role and all communications from your manager / leads.
- Develop a detailed understanding of company products.
- Research required information using available resources.
- Suggest new and better ways to improve systems, procedures, and customer relations.
- Complete required daily tasks within the department.
- Perform other duties as assigned.
Skills & Experience :
Qualifications That Will Help You Thrive
- Minimum 1-2 years of relevant customer service and / or sales experience in an office or call-center environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities, turning customer interactions into sales opportunities.
- Attention to detail and commitment to delivering outstanding customer service.
- Excellent verbal and written communication skills.
- Understanding of "Customer Experience."
- Proficient in Microsoft Windows and Microsoft Office.
- Strong listening and telephone skills; ability to manage stressful situations appropriately.
- Team player with excellent organizational and time management skills.
- Scheduling flexibility evening and weekend hours are required, as well as seasonal overtime.
- Excellent attendance record.
Customer Service Representative
On-Board Administrative is hiring a Customer Service Representative. On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. Bachelors degree preferred, not required • 2-4 years business experience with...
Customer Service Representative
Customer Service Representative – Buffalo, NY. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re looking f...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Full Time Customer Service Representative $17 hourly
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution ti...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service...
Storage Customer Service Representative
As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service…ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping othe...
Customer Service Representative
Customer Service Representative – Buffalo, NY. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re looking f...
Customer Service Representatives
We have immediate opportunities for Customer Service Representatives. If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!. At Pizza Hut, we're always looking for fun and friendly people to ser...
Experienced Customer Service Representative
Customer Service Representative – Buffalo, NY. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. We’re looking f...