Job Type
Full-time
Description
Branch : Valley Seating and Mobility
Responsibilities & Duties :
A Mobility Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care.
A Mobility CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling.
As a Rehab CSR you will...
- Liaise with patients, referral sources, and other team members to coordinate patient care
- Use software systems to communicate effectively; keeps a record of all patient contacts
- Maintain strong working knowledge of products and services offered by company
- Answer phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
- Perform referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
- Prepare billing documents, such as CMNs and other waivers
- Ensure that referrals and other patient requests are addressed or processed in a timely manner
- Identify patient needs or desires to recommend appropriate products or services
- Work with teammates to resolve customer complaints. Escalate complaints to leadership when necessary.
- Provide feedback to leaders to help improve business practices; assist in creating ways to deliver excellent customer service
About Us
Valley Seating and Mobility, a division of Quipt Home Medical, services for Complex and Standard Power and Custom Manual Mobility products are overseen by a RESNA certified Seating and Mobility Specialist (ATP / SMS).
Our goal is to provide quality outcomes through clinically appropriate and cost effective solutions for our patients.
Our Values : A Valley Seating and Mobility team member is...
- Collaborative and works with others to find solutions
- Results-driven and identifies and achieves goals that further our Mission
- Innovative and seeks solutions to challenges and takes initiative to improve
- Sincere and works with honesty, integrity and empathy
- Professional with high expectations for quality of work, competence, demeanor, ethics
Our Mission : Enhance patient outcomes by providing exceptional service and compassionate care
Benefits :
- Medical Insurance- multiple plans to choose from
- Dental & Vision Insurance
- Short Term Disability & Long Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K match
- Competitive Pay
- On-the-job training
Position location : 2330 W Broadway Rd, Ste 103, Mesa, AZ 85202
Requirements
About You
- High school diploma or equivalent
- 2+ years customer service experience
- 2+ years of rehab / mobility experience, or relevant training, preferred; Previous healthcare experience preferred
- Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills
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