Company Description
Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile.
With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.
Job Description
Join Our Food & Beverage Excellence Team : General Manager of Toro
Across Latin America, food is more than a meal. It’s an event. It’s a celebration that’s shared, savored, and enjoyed with the finest spirits.
Join us in this ritual. We welcome you to Toro, Richard Sandoval’s Restaurant and Tequila Bar, which features a casually unique upbeat dining experience.
Toro will have a small plate menu along with a Suviche (Sushi & Ceviche combination) bar food offering at the restaurant’s lively and energetic Rum Bar setting.
The beverage experience will include a variety of hand-muddled cocktails, a collection of Latin wines, and a variety of sugarcane spirits that will be expertly chosen by our Tequila Experts.
What Awaits You :
- Employee Perks : Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide for you and your family.
- Lifelong Learning : Sharpen your skills through tailored programs at our Academies.
- Impactful Work : Contribute to our Corporate Social Responsibility initiatives, including Planet 21.
- Health and Financial Well-Being : Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
- Limitless Growth : Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!
Your Role : Elevating Culinary Excellence
As the General Manager of Toro , you’ll be the driving force behind our dining experience at Fairmont Chicago Millennium Park .
Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests.
Here’s what you’ll be doing :
Your Responsibilities :
- Elevate Service : Consistently provide professional, friendly, and engaging service to our valued guests.
- Policy Adherence : Maintain a thorough understanding of company, property, and departmental policies and procedures.
- Guest Relations : Warmly interact with guests, arranging reservations with finesse.
- Special Requests : Coordinate and follow up on special requests, collaborating closely with colleagues and management teams.
- Balancing Act : Juggle operational, administrative, and colleague needs seamlessly.
- Tech Savvy : Manage the Open Table online reservation system efficiently.
- Culinary Synergy : Collaborate closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
- Strategic Insights : Drive menu engineering adjustments based on sales data and industry trends.
- Forecasting and Scheduling : Skillfully manage labor resources.
- Beverage Cost Control : Keep a keen eye on beverage costs.
- Guest-Centric Approach : Cultivate strong relationships with our Concierge team to meet guests’ needs seamlessly.
Guest-Centric Service :
- Consistency : Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters.
- Warm Reservations : Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.
- Special Requests : Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.
- Operational Balance : Juggle operational, administrative, and colleague needs adeptly.
System Management :
- Policy Adherence : Maintain a comprehensive understanding of company, property, and departmental policies and procedures.
- Reservation System : Manage the Open Table online reservation system efficiently.
- Menu Engineering : Drive and adjust menu offerings based on sales data and industry trends.
- Beverage Cost Control : Keep a keen eye on beverage costs.
Collaboration and Leadership :
- Culinary Synergy : Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
- Forecasting and Scheduling : Skillfully manage labor resources.
- Efficient Operations : Work independently to ensure smooth day-to-day operation without supervision.
- Event Coordination : Assist with the preparation of Restaurant Event Orders as directed.
Team Engagement and Development :
- Meetings and Reporting : Attend designated meetings and contribute insights.
- Champion Initiatives : Assist with Silverware programming and obtain designated Avero reports.
- Performance Metrics : Complete weekly potentials and Outlet Hours of Operations.
- Guest Feedback : Assist with Scores and Trust You responses.
- Continuous Learning : Participate in TAS (Training and Assessment System) activities.
Corporate Compliance and Accuracy :
- Menu and Practices : Ensure compliance with corporate standards in menus and operational practices.
- Online Menu Accuracy : Assist with maintaining accurate online menus.
Qualifications
Qualifications and Skills :
- Experience : Previous Food & Beverage experience in a leadership role is essential.
- Tech-savvy : Proficient in Microsoft Windows applications.
- Education : University / College degree in a related discipline is preferred.
- Interpersonal Skills : Strong problem-solving abilities and excellent communication.
- Reliability : Highly responsible and reliable.
- Pressure Handling : Ability to work well under pressure in a fast-paced environment.
- Team Player : Collaborate cohesively as part of a team.
- Guest Focus : Remain calm, courteous, and attentive to guest needs at all times.
- Flexibility : Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Ready to Shape Food & Beverage Excellence? Apply Now!
Additional Information
Visa Requirements : Successful candidates must be legally eligible to work in the United States.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
All your information will be kept confidential according to EEO guidelines.
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