Director of Learning and Development

This role is responsible for maintaining and continually improving a formal training / qualification program for the operational teams including manufacturing, quality control, quality assurance, supply chain, MSAT, etc.

The Director of Technical Learning and Knowledge Management is expected to lead a network of training professionals and align with Learning and Knowledge management professionals across the company.

Essential Functions and Responsibilities

Identify learning and knowledge management needs, devise an organizational learning strategy, learning paths and curriculum, oversee its implementation, evaluate effectiveness through competency testing, and establish a feedback loop to ensure continuous improvement.

Planning and executing on the organization’s overall Technical Learning and Knowledge Management strategy for leaders as well as employees

• Introduce new Technical Learning and Knowledge Management programs on an ongoing basis to support changing strategic objective
• Anticipate (and eliminate) future skills gaps through incisive new Technical Learning and Knowledge Management programming
• Building relationships with third-party resources, vendors and partners to roll out innovative and experiential learning models
• Offer hands-on coaching and guidance to leaders as a recognized Technical Learning and Knowledge Management subject matter expert (SME)
• Collaborate with HR leaders to implement effective deployment and redeployment strategies
• Plan curriculum design and support documentation, including drafting and approval of SOPs.
• Training and development of learning network, including mentoring / coaching to motivate and mentor peers / staff, to foster a culture of continuous improvement and operational excellence.
• Ensure efficient operations, and compliance with cGMPs and safety regulations.
• Continuously seek and support new approaches, practices and processes to improve the efficiency and efficacy of training.
• Establish key performance indicators to measure training effectiveness.
• Create processes that enable timely and actionable performance feedback of trainees.
• Develop a comprehensive understanding of current production, QC and QA processes, as this role is viewed as a subject matter expert within specific area.
• Ensure the department understands and complies with quality standards and requirements as documented.
• Organize and update company information, such as training videos, internal data, processes, and policies
• Develop initiatives to encourage employees to share their best practices and experiences
• Create guidelines for capturing information, ensure that the right information goes to the right people, and facilitating knowledge-sharing activities like webinars, working groups, and communities of practice
• Responsible for controlling how corporate knowledge is distributed, employed, and stored. This may include implementing strategies to improve the accessibility of knowledge resources and content
• Build and improve processes to capture and spread knowledge, such as setting up meetings where employees can share insights or outlining best practices
• Develop policies and processes for creating new resources, such as data visualizations and interactive dashboards
• Performs miscellaneous responsibilities as assigned.

Required Education, Skills and Knowledge

• Bachelors degree in Science / Engineering related field such as Pharmaceutical Technology, Chemistry, Process Engineering or equivalent.
• 12+ years of manufacturing and training experience, ideally in a Biopharmaceutical environment and / or Cell and Gene Therapy.
• Proven success leading a Learning and Knowledge Management function
• Working knowledge of Learning and Knowledge Management best practices, tools, methodologies and more
• Experience leveraging digital tools to drive measurable benefits
• Knowledge of key performance indicators (KPIs) relevant to the Learning and Knowledge Management function
• Virtual learning expertise
• Lean Practitioner and certified Green Belt, ideally Black Belt Certification
• Strong Project Management skills combined with a structured and solution-oriented work approach
• Excellent communication skills and interaction with all kinds of internal and external interfaces

Preferred Education, Skills and Knowledge :

Masters degree in Science / Engineering related field such as Pharmaceutical Technology, Chemistry, Process Engineering or equivalent.

Degree(s) in Industrial Engineering.

Salary Range : $245-260K / yr, 20% target bonus Based on experience