Job Description
Job Description
Crexendo Inc., powered by NetSapiens is a customer centric organization. Crexendo is seeking a dynamic customer success professional to provide customer obsessed service.
The position will work within a collaborative team environment. This role’s primary job function is to develop and maintain long-term business relationships by serving as an internal advocate and client liaison.
Taking a proactive strategy to understand and support customer’s desired business outcomes.
Customer Ongoing account Management
o Own the relationship with assigned customers. Assisting in onboarding and implementation to ensure a smooth transition between onboarding and customer service, training, support and on-going growth of the customer’s business requirements and networks.
o Working with customer prior to handoff of services to ensure they know and are following best practices to set themselves up for a successful launch.
o Establish relationships as a trusted and strategic advisor to the customer. Generating trust and credibility at multiple levels within customer’s organization.
o Maintain detailed understanding of products and services to assist customers with questions and or issues
o Perform internal audits on accounts as needed. Ensuring accuracy of products and services with billing.
o Act as liaison between customer and internal organization groups such as Engineering, Sales, Product, Customer Service, and Deployment.
Be the voice of the customer to internal teams.
Customer Issue Management
o Review customer complaints and concerns and seek to improve customer experience
o Escalation management and triage
o Review and maintain live discussions for all escalations until resolutions are determined
o Continual review of projects and processes so to provide improvements and enhance customer experience.
Requirements and skills needed to be successful in this role :
- Bachelor’s degree or work experience equivalent
- 2-3 years telecom experience
- Analytical and process-oriented mindset
- Proficient in Microsoft Office, especially Excel and Outlook
- Ability to work independently
- Ability to respond to customers in an expeditious manner
- Excellent written and verbal communication skills
- Solid organizational skills, including multitasking and time-management
- Strong client-facing and teamwork skills
- Previous customer service experience in professional office setting
Benefits :
Crexendo offers a comprehensive benefits package including; medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3.5% 401K match.
Customer Success Manager
Our Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, you’re both a face of Expert Institute and a strategic partner to our clients. Our Customer Success team members understand the pulse o...
Customer Success Regional Team Manager
We are hiring a Customer Success Regional Team Manager. To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions. We consider our Customer Success operations an exceptional tool to sustain revenue re...
Customer Success Manager
The Customer Success Manager manages relationships with CDM Media’s event program sponsors, and delegates who attend CDM Media’s wide and varied industry events. If you want to be a part of the fastest-growing sector of the global economy, on the cutting edge of the next wave of game-cha...
Customer Success Manager
B2B/Enterprise SaaS environment as a Customer Success Manager, Account Executive/Manager, Sales Engineer. As a Customer Success Manager, you will be the first point of contact for any issues that may arise, and are ultimately responsible for ensuring our clients are utilizing Investorlift to their g...
Manager of the Customer Success Team
Drive key metrics directly impacted by the Customer Success Team, including customer onboarding success rate, customer retention, churn rate, product adoption, upsell/cross-sell opportunities, and overall customer lifetime value (CLV). As the Manager of the Customer Success Team, you will lead and c...
Customer Success Manager - TELUS Health (US REMOTE)
Successful Customer Success Managers are laser-focused on achieving outcomes and are passionate about helping clients define and achieve their own success. As a Customer Success Manager, you will be at the forefront of driving the ongoing success of our valued clients. You will quarterback the strat...
Sr. Customer Success Manager
PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compens...
Remote Customer Success Manager- Pheonix, AZ
Remote Customer Success Manager. Remote Customer Success Manager to work in the U. You will be working with our largest, high growth customers to ensure they are successful. Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job position...
Customer Success Manager
Manage and grow a book of high value subscription accounts.Build strong relationships and rapport with our existing attorney clients through phone calls, emails and onsite visits, serving as their primary point of contact .Oversee client communications, track account health and work closely wit...
Customer Success Manager (Remote/Hybrid)
The work we are doing takes a village and we embrace the adventure together! What We’re Looking For At equipifi, we are seeking a Customer Success Manager who will play a pivotal role in representing our company to customers during onboarding and become the go-to person for our customers' succ...