Customer Success Engineer

A company is looking for a Customer Success Engineer to join their Customer Success team.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support for customer issues through the Support Portal

Gather details, troubleshoot issues, and resolve Tier 2 problems using product knowledge

Maintain records of customer interactions and contribute to customer enablement resources

Required Qualifications, Training, and Education

0-2 years of experience in technical support or customer success roles in a B2B environment

Familiarity with SaaS products and ticketing / case management systems (Salesforce, Jira)

Bachelor's degree in Computer Science, Information Systems, or a related field preferred

Entry-level certifications (e.g., CompTIA A+, Network+, ITIL) or internship experience in technical support are a plus

Willingness to learn about cybersecurity, compliance, and enterprise SaaS