Customer Service Dispatcher
Do you have dispatcher and customer service experience?
CornerStone Staffing has partnered with an HVAC company that is looking for a Customer Service Dispatcher in Irving.
Title : Customer Service Dispatcher
Pay : $17-$18 / hr
Schedule : rotating shift 9am -6pm & 7am to 4pm; on call one week once a month.
Temp to Hire
Responsibilities :
Answer and schedule inbound warranty calls.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Promoting our Club Memberships
Navigate our company database platform proficiently.
Building customer relationships while assisting customers professionally and accurately.
Dispatch, manage and allocate resources to meet the expectations of our clients.
Call customers to confirm appointments and schedule as necessary.
Follow up with phone calls upon completion of work performed.
Anticipate and mitigate conflicts in allocations of resources before it effects the client s experience.
When an issue arises with client dissatisfaction, take immediate action to resolve.
Work closely with Customer service to coordinate scheduling.
Communicate clearly, precisely, and in a friendly manner with associates, superiors, vendors and customers.
Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
Ensure the accurate capture, data entry and maintenance of customer information.
Be familiar with our company, products, and services so many questions can be answered without consulting others.
Alert managers quickly to significant customer issues, serving as a champion of the client to our company.
Perform dispatching and scheduling of Start Up and Warranty technicians and other resources.
EDUCATION / EXPERIENCE
REQUIRED : Two years of dispatcher experience
REQUIRED : Two years customer service experience
Knowledge of basic computer software (Word, Excel, Outlook)
Strong data entry skills, communication skills, and customer service skills
Must be able to effectively problem solve and be flexible
Must be able to promote a positive work environment, multi-task and handle confidential information
Ability to manage several projects and customers at the same time.
Must be able to proficiently and accurately process data entry, scan documents, and meet deadlines associated with each task
Must be a team player and be able to work independently and take initiative
Application Process Includes :
Drug testing
Background check
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