FRONT DESK AGENT - THE LAST HOTEL, St. Louis, MO
Join The Last Hotel in St. Louis as a 2nd Shift Front Desk Agent and be the welcoming face that greets our guests during the afternoon and evening hours.
If you're passionate about providing exceptional guest service and ensuring memorable experiences, we want you on our team!
About Us : At The Last Hotel, we're dedicated to creating unforgettable moments for our guests. Our boutique hotel in St.
Louis is renowned for its historic charm, modern amenities, and exceptional hospitality.
Role Overview : As a 2nd Shift Front Desk Agent, you'll be responsible for providing a warm and personalized welcome to our guests, assisting with check-ins, check-outs, and inquiries, and ensuring their stay exceeds expectations.
What You'll Do :
- Greet guests with a friendly smile and welcoming demeanor, providing personalized service and attention to detail.
- Assist guests with check-ins and check-outs, ensuring accuracy in reservations, payments, and room assignments.
- Answer phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information and assistance.
- Handle guest requests and concerns with empathy and efficiency, resolving issues promptly and escalating as needed.
- Maintain cleanliness and organization at the front desk area, ensuring a welcoming and professional environment for guests and colleagues.
- Collaborate with other departments to coordinate guest services and amenities, including room service, housekeeping, and concierge services.
- Uphold brand standards and policies, ensuring compliance with all safety, security, and regulatory requirements.
Who You Are :
- Previous experience in a customer service role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills, with a passion for providing exceptional guest service.
- Strong attention to detail and organizational abilities, with the ability to multitask and prioritize in a fast-paced environment.
- Ability to work independently and as part of a team, with a positive attitude and willingness to assist colleagues.
- Flexibility to work 2nd shift hours, including evenings, weekends, and holidays, to accommodate the needs of our guests.
Join Our Team : If you're a guest-centric professional with a passion for hospitality, we want you on our team! Join The Last Hotel in St.
Louis and be part of a team that's dedicated to creating memorable experiences for every guest.
Apply now to embark on an exciting journey with The Last Hotel and ensure that every guest's stay is nothing short of extraordinary!
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