HOTLINE & INTAKE COORDINATOR (Program Coordinator I)

Description

Attention applicants : Do not apply for this position via the MassCareers website.Your application will not be received.

To apply, follow the link below to the Attorney General’s Office direct application page.

Hotline & Intake Coordinator (Program Coordinator I)

NAGE Unit 6, Job Grade 10

Public Protection & Advocacy Bureau

Fair Labor Division

Attorney General Andrea Joy Campbell is looking for a highly motivated person to join her team as a Hotline & Intake Coordinator in the Attorney General's Fair Labor Division.

The Fair Labor Division (FLD) investigates and enforces the Massachusetts wage and hour and other laws governing fair labor standards under Chapters 149 and 151 of the Massachusetts General Laws and related regulations.

The candidate for this position will be primarily responsible for processing incoming complaints and correspondence and providing information and technical assistance to the public both in-person, and on the Fair Labor Division hotline.

Primary Duties : The Hotline & Intake Coordinator serves as first point of contact for walk-in and phone consultation for the FLD and is primarily responsible for handling inquiries from the public relative to wage enforcement and labor standards by providing information over the telephone or in writing.

• The Hotline and Intake Coordinator is also responsible for the following tasks : data entry using computerized case management systems;
• processing complaints received by the FLD (electronic and hard copy); researching prior complaint history; making referrals, as appropriate, to other government agencies or community organizations;
• sending out complaint forms and other relevant FLD materials upon request; providing explanations and direction to the public regarding the filing, processing and assignment of complaint information;
• composing correspondence; Excel record keeping; maintaining records; database management; filing; project management; assisting in training of incoming staff and interns to FLD protocols and procedures;

and other related assignments, as required.

Position Type : Full-Time / Non-Exempt.Our current hybrid model includes some remote workdays for most positions.

Salary : $ 1, to $ 2, bi-weekly. Salary is determined by procedures outlined in applicable collective bargaining agreements and personnel procedures.

Starting salary is determined at the corresponding step on the (Unit 6 NAGE Grade 10) for total years of relevant experience, minus the Minimum Entrance Requirements outlined in the Position Requirements Section above.

To apply for this position : Please visit the Employment and Recruitment Portal of the Attorney General’s Office at : and apply directly.

Applications submitted via MassCareers website are not received.

You will be asked to submit a cover letter and resume when applying for this position.The application deadline is September 19, 2024.

Qualified individuals with disabilities are encouraged to apply.We will gladly assist applicants in need of an accommodation.

For assistance, contact the Human Resources Division at (617) 963-2041.

Do not select MassCareers apply online option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.

Inquiries regarding position & status may be made to :

Lori Swanson, Administrative Assistant

Fair Labor Division

617-963-2126

Qualifications

Position Requirements : Applicants must have at least (A) two years of full-time or equivalent part-time technical or professional experience in public relations, hotline or call center work, or working with the public, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions :

I.An Associate’s degree may be substituted for a maximum of one year of the required experience. *

II.A Bachelor’s or higher degree may be substituted for the required experience. *

Education toward such a degree will be prorated.

Preferred Qualifications : We seek an individual committed to working in the public interest who is able to build rapport with people from different ethnic, cultural, and economic backgrounds.

This position requires extensive communication with members of the public through various platforms.The candidate should be able to deal effectively with the general public, convey information, and interact positively with people who are under physical and / or emotional stress.

The candidate should have the ability to adjust to changing situations and priorities and be comfortable spending significant portions of each day on the telephone.

The ideal candidate will be able to exercise discretion in handling confidential information, and exercise sound judgment and recognize problems in daily work activities.

They will be able to follow oral and written instructions, communicate effectively, and gather information through observing and questioning individuals and by examining records and documents.

Applicants should possess an ability to work successfully independently, as well as part of a team, and to perform the required work under deadlines.

We seek an individual who possesses proficient computer skills; a proficiency in Microsoft Office, and who demonstrates an attention to detail, as well as proficient organizational skills.

A working knowledge of the Massachusetts Wage and Hour Laws is desirable, though not required.Spanish and / or Portuguese or other language fluency highly desirable.

The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.

The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Do not select MassCareers apply online option.Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office.

You must apply directly at : .

Official Title : Program Coordinator

Primary Location

United States-Massachusetts-Boston-1 Ashburton Place

Administrative Services

Agency

Office of the Attorney General

Schedule

Full-time

Shift

Job Posting

Aug 29, 2024, 2 : 08 : 39 PM

Number of Openings

Salary

50,-70,YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Non-Executive Branch Agency-0000000000Potentially Eligible for a Hybrid Work Schedule : Yes