Executive Director, Infrastructure Operations

NCR Atleos Executive Director, Infrastructure Operations ATLANTA, Georgia Apply Now

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

NCR Atleos is seeking a skilled and experienced Executive Director of Infrastructure Operations who will report to the Corporate Vice President.

This Executive Director is responsible for data centers, lab environments, the technologies that support them, and other special projects as assigned.

The candidate will lead direct and matrixed teams in planning, preparing, deploying, and maintaining environments critical to these areas.

Responsibilities for ED, Infrastructure Operations

• Develop and maintain data center and lab strategies, plans, and procedures consistent with industry best practices.
• Ensure that data center management processes are regularly reviewed, audited, and updated to align with industry best practices, compliance requirements, and the evolving business landscape.
• Partner with global facilities, infrastructure teams, application teams, operations, and business partners as necessary to ensure there is global strategy and consistent operational coverage of critical data center and lab environments.
• Develop and maintain strong relationships with internal and external stakeholders, including Operations, Legal, IT, Cybersecurity, Executive leadership, and other relevant organizations.
• Direct and oversee the implementation of global lab strategies.
• Provide regular status updates and executive briefings to executive leadership and appropriate stakeholders as appropriate.
• Identify opportunities for continuous improvement to reduce cost, streamline processes, and otherwise further green initiatives such as lower power consumption.
• Lead data center and lab training and awareness programs for team members, contractors, and partners.
• Ensure compliance with all relevant laws, regulations, policies, and procedures related to management of these critical environments.

Desired experience for ED, Infrastructure Operations

• Bachelor's degree in computer science, information systems, or related field.
• Minimum of 7 years of experience in global infrastructure environments, with at least 5 years in a leadership role.
• Ability to effectively manage cross-functional teams.
• Ability to lead in high stress situations and engender confidence in times of crisis.
• Experience with incident response and management in complex, global organizations, preferably in technology or financial services.
• Strong leadership and interpersonal skills, with the ability to communicate complex technical information to non-technical audiences.
• Excellent communication skills, able to communicate with C Level Suite Executives and Business management.
• Excellent problem-solving and decision-making skills, with the ability to make quick, informed decisions under pressure.
• Strong understanding of technologies, tools, and systems used in incident response and management.
• Committed to process improvement.
• Ability to lead, grow, and develop global teams.

Preferred Skills

• 10+ years of experience combined in incident management, software engineering, infrastructure operations, and technology leadership.
• LEAN and / or Six Sigma training is a plus.
• Strong project management skills, with the ability to lead and coordinate multiple projects and teams simultaneously.
• ITIL training and certification preferred.

Work Conditions :

• Office location will be in Atlanta GA or Dallas TX.
• Must work in office at least 4 days per week.
• May require occasional travel including international travel.

Full time employee benefits include :

• Medical Insurance
• Life Insurance
• Vision Insurance
• Short / Long Term Disability
• Paid Vacation
• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity / expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies : NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility.

NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

J-18808-Ljbffr